NOTE: You must be on our Thriving Business plan to use the white-labeled domains feature
What is domain white-labeling?
Every time you setup a site with MemberSpace we automatically create a subdomain site for you. For example, if your website is coolcontent.net we might make a subdomain site such as coolcontent.memberspace.com for you. This subdomain site supplies the following web pages:
- Login / Sign up forms
- Payment forms for plans
- Member account section
- Content Links
This default subdomain site gets you up and running quickly but there are some non-ideal issues:
- Your members might see links or pages that are different from your own domain. This can cause brand perception issues.
- Some browsers (e.g. Safari) treat this subdomain site as a 3rd party with 3rd party cookies. This can cause some members issues where they are forced to leave your website in order to login.
- Affiliate referrals do not work with this subdomain
The solution to all of these issues is domain white-labeling. What it means is instead of serving web pages via coolcontent.memberspace.com we can serve those same pages via members.coolcontent.net where members can be anything you want like courses.coolcontent.net
How to set up domain white-labeling
Step 1) Choose a subdomain
First choose what subdomain you want to use, members is a common one but you can pick any subdomain you want.
Step 2) Create a CNAME DNS entry
Log into your hosting provider and create a CNAME record where the host is your chosen subdomain and value (points to) is custom.memberspace.com. For example
Type Host Value / Points to
CNAME members custom.memberspace.com
Here are some host specific resources for adding CNAME DNS records:
Step 3) Inform support
Once you have your CNAME complete, inform the MemberSpace support team via chat. We will have our development team configure our system to serve your member web pages via your newly setup subdomain.
Step 4) Update install code and links
Once you hear back from support the final item left to do is log into your MemberSpace backend. You will notice that the install code has changed and all of your MemberSpace links now use your new subdomain. On your website you will need to update:
- Your install code
- Any sign in / sign up links
- Any account links
- Any plan links
- Any content links
Once complete MemberSpace will work just as before but now it will use your own domain.