What to do if you forgot your password

This guide is part of our Member FAQ series.

If you forgot your password

  1. Open your login form and click 'Forgot password?':
  2. Fill in the form and click 'Send me reset instructions' at the bottom:
  3. Open the Password reset request email in your inbox and click the 'Click Here' link:

  4. Enter the new password and click 'Reset Password':
  5. Log in with your new password
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