What to do if you forgot your password

This guide is part of our Member Account FAQ series.

If you forgot your password

  1. Open your login form and click 'Forgot password?':

  2. Fill in the form and click 'Send me reset instructions' at the bottom:

  3. Open the Password reset request email in your inbox and click the 'Click Here' link: 

    If you are not seeing the password reset email in your inbox, try these troubleshooting tips.   

  4. Enter the new password and click 'Reset Password':

  5. Log in with your new password
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