How to white-label your MemberSpace domain

What is domain white-labeling?

Every time you setup a site with MemberSpace we automatically create a subdomain site for you. For example, if your website is coolcontent.net we might make a subdomain site such as coolcontent.memberspace.com for you.

This subdomain site supplies the following pages (usually shown as popups or embeds):

This default subdomain site gets you up and running quickly but there are some non-ideal issues:

  • Your members might see links or pages that are different from your own domain. This can cause brand perception issues.
  • Some browsers (e.g. Safari) treat this subdomain site as a 3rd party with 3rd party cookies. This can cause some members issues where they are forced to leave your website in order to login.
  • Affiliate referrals do not work with this subdomain.

The solution to all of these issues is domain white-labeling (aka whitelist). What it means is instead of serving web pages via coolcontent.memberspace.com we can serve those same pages via members.coolcontent.net where members can be anything you want such as courses.coolcontent.net.

How to set up domain white-labeling

  1. First choose what subdomain you want to use, members is a common one but you can pick any subdomain you want.
  2. Log into your hosting provider and create a CNAME record where the host is your chosen subdomain and value (points to) is custom.memberspace.com. This value does need to be exactly as shown, "custom.memberspace.com". 

    For example:

    Type: CNAME
    Host: members
    Value / Points to: custom.memberspace.comHere are some host-specific resources for adding CNAME DNS records: 
     
    - GoDaddy
    - Squarespace
    - Bluehost
    - DreamHost
    - 1&1 Domains
    - Namecheap
  3. Once you have your CNAME complete, inform the MemberSpace support team via email or chat and include a screenshot of your new CNAME.

    We will have our development team configure our system to serve your MemberSpace pages via your newly setup subdomain.
  4. Once you hear back from MemberSpace support, the final item left to do is update your Install code and any Login / Account links.

    If you've already completed our initial onboarding - log into your MemberSpace account > click on 'Customize' in the top navigation > click on 'Integrations' > then click on your website editor in the top left (e.g. 'WordPress').

    You'll notice that the Install code has changed and all of your MemberSpace Login / Account links now use your new custom subdomain.

    On your website you will need to update: your Install code, any Login / Account links, any plan Sign Up Links, and any Content Links.

    Once complete, MemberSpace will work just as before but now it will use your own custom subdomain.
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