How to pause a member's subscription

We know that sometimes offering your members the option to pause a subscription can help to avoid cancellations. While we do not currently have a "pause membership" feature in MemberSpace, you can use a 100% off coupon to prevent a member from being charged. The coupon can be manually applied to a member's subscription in Stripe and/or offered via a discount code to members who attempt to cancel their subscription.

When applying a 100% off coupon, the member will not be charged but will continue to have access to your protected content.

Applying a coupon to a member's subscription in Stripe

First, you will need to create a coupon in your MemberSpace backend. From there, you can apply the coupon to the member's subscription in Stripe.

Offering a coupon as an alternative to canceling

You can choose to turn on the discount coupon option as a "Cancelation alternative" which is shown to a member when they attempt to cancel their membership. If a member chooses this option instead of canceling their membership, the coupon will automatically be applied to their next billing cycle. 

Below are the steps to turn on the discount coupon option cancelation alternative.

  1. Create a coupon in your MemberSpace backend.

    Under What type of Member Plan is this coupon for?, choose Only recurring or multiple payment plans.
    Do not set a redemption start or end date, and do not set a max number of redemptions.
    Toggle ON the switch under Allow all Member Plans to use this coupon? > click Create Coupon.
  2. Turn on the discount coupon option by going to Customize > General Options > scroll down to Cancelation Options > check the box next to Enable discount coupon option > select the name of the coupon from the dropdown.

If you wish to evaluate each request you receive to pause a subscription, you could decide not to offer a discount coupon as a cancelation alternative. Instead, you could allude to the idea of pausing a subscription and ask members to contact you as needed. After evaluating the request, you would manually apply the discount code to the member in Stripe as mentioned above under "Applying a coupon to a member's subscription in Stripe."

Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.

Still need help? Contact Us Contact Us