How to customize notification emails
Notification emails are the various emails that MemberSpace sends out to your members on your behalf.
The emails look like they are coming from you, but technically we are sending them.
These emails are account-based, meaning they are only related to membership account actions that a member performs (e.g. password reset, started a trial, canceled a plan, etc.)
| Where are my notification emails? | Edit my notification emails |
| Which emails should I adjust? | Stop an email from sending |
| Can I use my email marketing tool instead? | Email variables |
Where are my Notification Emails?
You can easily view the full list of notification emails we send out. In MemberSpace, click Customize (in the left navigation) > Notification Emails:
To adjust the From Name, From Address, or Reply-To Address that your members will see when they receive these emails, click Edit Email Address at the top of the page:
How do I edit my Notification Emails?
You can easily edit any of these emails by clicking them. You can then edit the subject and body text:
To edit the content of your notification emails you must white-label first.
However, within these emails, MemberSpace sometimes has variables like {{member.first_name}} which will dynamically output based on the member's account details. For example, {{member.first_name}} will output the member's first name.
Variables cannot be copied over to other notification emails; click Variables above the email body field to see which ones can be used in any given email.
Feel free to move or copy these variables to other parts of the same email, but generally, you should not delete them or edit them in any way. Learn more about the variables provided here.
Avoid deleting or editing examples of {% conditional logic %} within the email editor to ensure the correct message is delivered to the member.
You can also send yourself a test email so you can see the results of any changes you've made before saving:
Which emails should I adjust?
The most popular emails to edit are the "Welcome Email" and the "Successful Charge Receipt" email.
The Welcome Email is sent when your members first join one of your plans, as a confirmation they've joined successfully.
You also have the ability to add a separate Welcome Email for each of your plans:
The Successful Charge Receipt email will be sent each time your member makes a payment. Feel free to add in any additional wording there about topics like support, webinars, help docs, etc. to help provide more value for your members when they are viewing their bill. This can help reduce cancelations (i.e. churn).
How do I stop an email from sending?
Click on the email you want to stop sending and toggle Enable Email? to OFF:
Then, click Save Now.
Can I use my email marketing tool instead?
No, you can't use your email marketing tool (e.g. Mailchimp, Convertkit) to send these notification emails. Only MemberSpace can send them.
If you'd like to send other emails in addition to these notification emails, you can do so via our Member Messages feature or have members automatically added to your email list on another platform via Zapier.