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  • How to add a member to a plan

    Follow the steps below to add a member to a new plan or to change a member's subscription. In your MemberSpace backend, go to Members. Next, find the member you'd like to add to a plan and click View

  • Does MemberSpace charge transaction fees?

    How does the transaction fee work? We automatically collect transaction fees (dependent on your plan) from each of your member charges. This is on top of Stripe's fee. MemberSpace pricing can be

  • Supported Browsers

    MemberSpace requires a modern up-to-date browser with JavaScript and Cookies enabled in order to function properly. If you need to download a new browser, here are three modern ones: Download the

  • How to find your page URL in Duda

    Make sure you are logged into your Duda backend. Click on Pages in the left side menu, then find the page you want to protect and click the gear icon: Then click on "Page URL", and there you will see

  • How to disable the default Member Button

    Click on Customize (in the left navigation) Click Look & Feel Choose Member Button in the dropdown Toggle OFF Enable Member Button: Click Save Changes With the Member Button disabled, add a Member

  • How to find your page URL in Showit

    Make sure you are logged into your Showit backend. Click 'Site' on the left: Under 'Pages', find the page you want to protect and click it. Click 'Page Info' on the right: Next to 'Page Slug', you

  • How to find your page URL in WordPress

    Make sure you are logged into your WordPress backend. Click on Pages in the left side navigation, then find the page you want to protect and click it: Once you are in the page, on the right hand

  • How to connect Stripe

    Connect to Stripe to get paid and securely take payments from your customers using all major credit cards (Visa, Mastercard, American Express, etc), Apple Pay and Google Pay. No Stripe account?

  • How to white-label emails and send email campaigns

    Send email campaigns, and send notification emails via your own email and domain (e.g. [email protected]) by setting up email white-labeling. By default, any emails we send on your behalf (e.g.

  • How to customize wording your members see

    Elevate your members' experience by personalizing the various wording they see, seamlessly aligning it with your unique brand identity. IN THIS ARTICLE Add custom wording What can't be customized

  • Do you provide a non-profit discount?

    If you can provide 501c3 documentation for your business, we do offer a 10% off forever discount to your account. All you need to do is make sure that you have created a MemberSpace account, then

  • How to log out

    Unless you log out as described below, you will stay logged in for 30 days before being required to log in again. If you visit your site before the 30 days are up, the time starts over, and you won't

  • How to edit your profile information

    Open your Account Click on 'Edit your profile' under the Profile section: Change any information you want then click 'Update Profile' at the bottom.

  • How to cancel your subscription

    Visit admin.memberspace.com and login On the left click Account Menu > Your Account Click View or cancel plans under Billing Click Cancel subscription under the plan you want to cancel. Choose from

  • Can we charge our customers in multiple currencies?

    Yes, we support as many currencies as Stripe does. You can select a default currency for your plans. You can also choose to provide different currencies for each of your plans. However, this needs to

  • How to find your page URL in Squarespace

    Make sure you are logged into your Squarespace backend Click Website > Pages Find the page you want then click on the gear icon to the right of the page name Find the URL SLUG If you added a

  • How to join new plans

    Login and open your Account Click the Join new plan button within the Plans sectionThe Join new plan button will only appear if there is an additional public plan available to join. Select a new plan

  • Can I offer promotions or discounts to my members?

    Yes, through coupons! You can create coupon codes applicable to all membership types and set whether the discount applies to all recurring charges, or just once. Your members will see the coupon

  • How to send email campaigns using MemberSpace

    You can easily communicate with your members by sending emails via Member Messages. Email all members across all plans, or segment by specific plans. With various formatting options, you can

  • How to find your page URL in Weebly

    Make sure you are logged into your Weebly backend, and edit your site. Click Pages in the top menu: Find the page you're trying to get the URL for and click it. Then, click SEO Settings, and under

  • How to edit your email address

    Login and open your Account Click the 'Change your email' link under Profile: Fill in the form and click 'Update Email': You will see an email confirmation message popup appear: Open the email in

  • Can I offer free trials to my members?

    Yes! We understand how vital it can be to let people try out your membership before they join, so setting up a free trial is easy. You can do that while setting up your Member Plans and choose as

  • How to adjust payment renewal reminder emails

    Whenever you have members signed up for a recurring or multiple charge plan that has a payment interval of 3 months+ (e.g. annual plans), they will receive a payment renewal reminder email. You can

  • Can I create multiple types of memberships?

    Yes! With MemberSpace, you can create unlimited types of memberships (we call them Member Plans). You can either create recurring payment, multiple payment, one-time payment, or free plans. You can