Search results for How to install MemberSpace on

182 articles found

  • What to do if members don't receive the password reset email

    If you or your member forgets your password, you can easily initiate a password reset. Troubleshooting password reset for your member If your member goes through the process of resetting their

  • How do the Member Link options work?

    The dynamic Member Link can be added to your website as a way for members to sign up, log in, and access their accounts. It's "dynamic" because the link changes function based on what your members

  • How to get Terms & Conditions consent in a GDPR-compliant way

    In order to have your members agree to your Terms & Conditions, Privacy Policy, or any other legal document, you'll need to create a custom signup field. Here are the steps to set this up: Talk with

  • Pricing your membership and content

    IN THIS ARTICLE Creating plans Plan links Organize plan display Private plans Advanced options How to create a plan In your MemberSpace backend, go to Pricing > Create Plan: Next, choose which type

  • How do I share my plan signup links?

    IN THIS ARTICLE Plan-specific links All-Plans Link You have two options for sharing signup links for new customers to join your plans: A direct link to a specific plan A grid of all public plans to

  • Is it possible to bulk protect page URLs?

    Yes you can lock page URL's en masse (in bulk) with MemberSpace. Go to Content > +Add Content Select Lock Page Enter the page URL with a forward slash and asterisk: /newsletter/* Select which plans

  • How to reverse a cancelation set for the end of a billing period

    Occasionally, members may inadvertently cancel their subscription or have a change of heart, desiring to maintain their membership without cancelling. It is possible to reverse these decisions,

  • Can my members have more than one recurring subscription?

    Your members can only be subscribed to one recurring payment plan at one time. However, they can be on more than one multiple payment, one-time payment, and free plan in addition to a recurring

  • Can I sell a monthly membership + add ons?

    Yes, you can. With MemberSpace, your members can purchase unlimited concurrent Member Plans, but they can only be subscribed to one recurring payment Member Plan at a time. To sell 'add ons', you

  • How do you manage failed payments?

    We'll always try to auto-recover your member's failed charges, abandoned signups, or cancelation attempts for you! When you have members paying you a recurring payment, sometimes the payment will

  • Javascript API

    CLICK HERE to access the MemberSpace API documentation.

  • Plan Expiration

    Automatically revoke access to protected members-only content on a specific day or after a set time period by adding an expiration date to your plan. IN THIS ARTICLE Adding plan expiration Rejoining

  • Can I block people from rejoining my membership?

    Sometimes (in our experience, this will not happen to you very often), you will need to block a member from rejoining your membership. You can do this from your MemberSpace backend. All you need to

  • Member signup and login options

    There are several ways members can sign up, log in, and access member content from your website. Choose whichever combination works best for your membership — just be sure to offer at least one

  • How will I be notified when members signup?

    As the admin you can decide who will get emailed and which notifications will be sent. To locate these options click Customize > General Options > scroll to Notification Options Add multiple emails

  • Do you provide a non-profit discount?

    If you can provide 501c3 documentation for your business, we do offer a 10% off forever discount to your account. All you need to do is make sure that you have created a MemberSpace account, then

  • Can I create multiple types of memberships?

    Yes! With MemberSpace, you can create unlimited types of memberships (we call them Member Plans). You can either create recurring payment, multiple payment, one-time payment, or free plans. You can

  • How do I make my plans private?

    If you are looking to create a plan that can be joined by invitation only, you will want to set your plan to "private". By default, members are able to upgrade, downgrade, or join public plans from

  • Can I set up a private forum or community?

    Yes! We have a couple of different options for offering a private members-only community. MemberSpace offers a single sign-on integration with Circle, a popular community platform for discussions,

  • Is there any email verification during the signup process for members?

    Currently, MemberSpace does not offer email verification or 2-step authentication during the signup or login process. Email confirmation is solely required when updating the email address for an

  • Can we charge our customers in multiple currencies?

    Yes, we support as many currencies as Stripe does. You can select a default currency for your plans. You can also choose to provide different currencies for each of your plans. However, this needs to

  • How free trials for plans work

    When you create (or edit) a recurring or multiple payment plan, you'll have the option to enable a free trial period and determine how long it should be. IN THIS ARTICLE How do free trials work? What

  • How signup fees for Member Plans work

    A signup fee is an extra, one-time charge added to the initial payment your members make, in addition to their regular recurring fee. When creating a recurring or multiple payment Member Plan, you

  • How will my members manage their account?

    Each of your members will get access to a unique account panel. This customizable panel contains their profile, billing information, and plans they are on. If you have enabled the Member Menu on your

  • Can I offer free trials to my members?

    Yes! We understand how vital it can be to let people try out your membership before they join, so setting up a free trial is easy. You can do that while setting up your Member Plans and choose as

  • What to do if you forgot your password

    Open your login form and click Forgot password? Fill in the form and click Send me reset instructions. A notification with instructions will appear. Open the Password reset request email in your

  • Can I offer promotions or discounts to my members?

    Yes, through coupons! You can create coupon codes applicable to all membership types and set whether the discount applies to all recurring charges, or just once. Your members will see the coupon

  • How can I change the pricing for my existing members?

    If you need to move customers from one recurring plan to another (for example, if you are making a pricing update to a subscription offering), our Support team can help you run a pricing migration.

  • Can I charge my members an additional one-time fee?

    Yes! You can charge a one-time signup fee in your recurring payment or multiple payment plans. You can easily set this up when creating a plan. This is a way to charge extra money to cover costs you

  • Email variables

    Notification Emails glossary Breakdown of all the notification emails, variables they contain, and required variables. Email Variables Required All Emails "site.name", "site.website",

  • Can I offer an affiliate program?

    Yes, via a third-party tool. Currently, we integrate with Rewardful. This tool will tell you how much money you owe to each affiliate, and provide you with their Paypal username. You will decide the

  • Can I invite my members manually?

    Yes! You can manually invite your members instead of having them sign up for a Member Plan on your website. When you manually invite members, they won’t have a link they can share with others. This