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  • Rewardful (affiliate functionality)

    Rewardful is a great option if you want to have affiliates for your membership business. We are recommending Rewardful through an affiliate link, which means we earn a commission if you choose to

  • How free trials for plans work

    When you create (or edit) a recurring or multiple payment plan, you'll have the option to enable a free trial period and determine how long it should be. IN THIS ARTICLE How do free trials work? What

  • Member signup and login options

    There are several ways members can sign up, log in, and access member content from your website. Choose whichever combination works best for your membership — just be sure to offer at least one

  • How do the Member Link options work?

    The dynamic Member Link can be added to your website as a way for members to sign up, log in, and access their accounts. It's "dynamic" because the link changes function based on what your members

  • How will my members manage their account?

    Each of your members will get access to a unique account panel. This customizable panel contains their profile, billing information, and plans they are on. If you have enabled the Member Menu on your

  • How do I share my plan signup links?

    IN THIS ARTICLE Plan-specific links All-Plans Link You have two options for sharing signup links for new customers to join your plans: A direct link to a specific plan A grid of all public plans to

  • How will I be notified when members signup?

    As the admin you can decide who will get emailed and which notifications will be sent. To locate these options click Customize > General Options > scroll to Notification Options Add multiple emails

  • How can I change the pricing for my existing members?

    If you need to move customers from one recurring plan to another (for example, if you are making a pricing update to a subscription offering), our Support team can help you run a pricing migration.

  • MemberSpace Demo

    MemberSpace makes it easy to sell your memberships and digital content from your own website. Simply install MemberSpace on your website (we integrate with most CMS platforms, like Squarespace,

  • Can I customize my signup and login forms?

    Yes, you can customize both. Our "Look & Feel" section will allow you to change the color and style of both your login and signup forms. Signup Form You can also customize the wording and required

  • Does MemberSpace prorate subscriptions?

    Yes, when members change recurring subscription plans they will be prorated based on the time left in the billing cycle. If you have set up specific billing dates, the first MemberSpace charge to

  • Agency Accounts

    Agency accounts are exclusive to web design/development agencies and other professionals setting up a MemberSpace site on behalf of a client. While you may already have a MemberSpace account,

  • I'm an agency. Can I use MemberSpace on multiple sites?

    If you are an agency, your MemberSpace onboarding process will differ from our regular onboarding. Learn how to set up client sites on MemberSpace. If you are not an agency and need to connect

  • Supported Browsers

    MemberSpace requires a modern up-to-date browser with JavaScript and Cookies enabled in order to function properly. If you need to download a new browser, here are three modern ones: Download the

  • What kind of support do you provide?

    We offer a couple of different methods of support. Email Support: Have a question outside of business hours? Contact us via the blue Help button (or email [email protected]), and we’ll get back

  • Pricing migration

    If you need to move customers from one recurring plan to another (for example, if you are making a pricing update to a subscription offering), our Support team can help you with the migration!

  • Circle (community forum)

    If you would like to have a place for your members to create threaded community discussions around various topics (like a Facebook Group or forum), Circle is a great modern tool to do that with. Your

  • Does MemberSpace charge transaction fees?

    How does the transaction fee work? We automatically collect transaction fees (dependent on your plan) from each of your member charges. This is on top of Stripe's fee. MemberSpace pricing can be

  • Can I offer an affiliate program?

    Yes, via a third-party tool. Currently, we integrate with Rewardful. This tool will tell you how much money you owe to each affiliate, and provide you with their Paypal username. You will decide the

  • Email variables

    Notification Emails glossary Breakdown of all the notification emails, variables they contain, and required variables. Email Variables Required All Emails "site.name", "site.website",

  • Can I block people from rejoining my membership?

    Sometimes (in our experience, this will not happen to you very often), you will need to block a member from rejoining your membership. You can do this from your MemberSpace backend. All you need to

  • Can we charge our customers in multiple currencies?

    Yes, we support as many currencies as Stripe does. You can select a default currency for your plans. You can also choose to provide different currencies for each of your plans. However, this needs to

  • Customize the URL redirects

    With MemberSpace, you can choose the specific URL you want to send your customers to after signing up and logging in, depending on which of your plans they joined. You can also select a logout or

  • Popular MemberSpace customizations

    Below are the five most popular MemberSpace customizations: 1. Edit the Signup link in your Login forms By default, your login form allows current members to log into their existing accounts, and it

  • Can I set up a private forum or community?

    Yes! We have a couple of different options for offering a private members-only community. MemberSpace offers a single sign-on integration with Circle, a popular community platform for discussions,

  • Social Sign On (SSO) with Google

    Google social sign-on (SSO) will automatically be enabled for all new sites connected to MemberSpace after April 30th, 2024. Allow members to use their Google account to sign up & login. IN THIS

  • Can I use my content across various plans and pricing tiers?

    Yes, you can. With MemberSpace you only have to create your content once, and you can offer it in different ways. This is especially useful when setting up your site navigation. You can easily build

  • Which payment methods can my members use?

    With MemberSpace's Stripe integration, you can securely process payments from members using all major credit cards (Visa, Mastercard, American Express, etc.), while supporting various currencies.

  • Do you provide a non-profit discount?

    If you can provide 501c3 documentation for your business, we do offer a 10% off forever discount to your account. All you need to do is make sure that you have created a MemberSpace account, then

  • Can I invite my members manually?

    Yes! You can manually invite your members instead of having them sign up for a Member Plan on your website. When you manually invite members, they won’t have a link they can share with others. This

  • Can my members have more than one recurring subscription?

    Your members can only be subscribed to one recurring payment plan at one time. However, they can be on more than one multiple payment, one-time payment, and free plan in addition to a recurring

  • Javascript API

    CLICK HERE to access the MemberSpace API documentation.

  • Can I create multiple types of memberships?

    Yes! With MemberSpace, you can create unlimited types of memberships (we call them Member Plans). You can either create recurring payment, multiple payment, one-time payment, or free plans. You can