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29 articles found

  • How to test your member experience and plans

    Once you've created spaces, created your plans, and added login and signup links to your website, it's generally a good idea to test your member experience to ensure a seamless flow. Sign up for your

  • How to disable the default MemberSpace Button

    Click on Customize (in the left navigation) Click Look & Feel Choose Member Button in the dropdown Toggle OFF Enable Member Button: Click Save Changes With the Member Button disabled, add a Member

  • How to remove the coupon field from payment forms

    If you don't want to give members the option to use a coupon when joining any of your plans, you can easily remove the coupon field from your payment forms. Click Customize (in the left navigation)

  • How to customize wording your members see

    Customize the wording members see In MemberSpace, click Customize in the left navigation > Custom Wording Click the + to change any of the default options under Customizable Wording: Add your new

  • How to recover abandoned signups

    If a new customer creates an account but does not officially join one of your plans, we'll show them an abandoned signup popup on your website and send a short email series prompting them to finish

  • How to delete plans

    Follow these steps to delete a plan. Go to Pricing in your left navigation and click Edit next to the plan you want to delete: Scroll down and click Delete this plan? > Delete plan now: Click OK in

  • How to apply a coupon to a member in Stripe

    This guide does NOT cover how to create a new coupon within MemberSpace. Learn how to create a new coupon. Sometimes you'll run into a situation where you want a coupon added to a member's existing

  • How to change the default currency for plans

    By default, MemberSpace plans are created in USD (U.S. Dollars). You can change that default to any currency supported by Stripe. Here’s how to adjust your default currency and how that setting

  • Plan Expiration

    Automatically revoke access to protected members-only content on a specific day or after a set time period by adding an expiration date to your plan. IN THIS ARTICLE Adding plan expiration Rejoining

  • How to refund members

    If you need to refund either a full or partial charge for one of your members, you'll need to do that from within your Stripe account. Open a new tab in your browser and go to your Stripe Dashboard

  • How to export member data

    You can easily export all of your members' data out of MemberSpace whenever you want! Before you export, you can also choose to filter your member list by plan status (e.g. paid, canceled, on trial,

  • How to edit the signup link in login form

    By default, your MemberSpace login form allows existing members to log in and gives non-members the option to create an account to join your membership. If you prefer not to allow open signups, you

  • How do I make my plans private?

    If you are looking to create a plan that can be joined by invitation only, you will want to set your plan to "private". By default, members are able to upgrade, downgrade, or join public plans from

  • How to get Terms & Conditions consent in a GDPR-compliant way

    In order to have your members agree to your Terms & Conditions, Privacy Policy, or any other legal document, you'll need to create a custom signup field. Here are the steps to set this up: Talk with

  • How to message members

    You must set up email white-labeling to use Member Messages. Easily communicate with your members by sending emails via Member Messages. Email all members across all plans, or segment by specific

  • Coupons

    IN THIS ARTICLE Creating coupons Recurring/multiple payment plans One time payment plans Setting coupon lengths Managing coupons Stripe and coupons How members apply coupons How to remove the coupon

  • How to Set Up Client Sites on MemberSpace

    If you are a web design/development agency or other professional setting up a MemberSpace site on behalf of a client, this guide will help you get started using MemberSpace for your clients' sites.

  • How to access your Dashboard

    The Dashboard displays metrics that allow you to better understand how your membership is performing. You can view total revenue, payments, membership activity, and product analytics. All of the data

  • Adding Custom Signup Fields in MemberSpace

    MemberSpace allows you to add custom fields to your signup form so you can collect additional information relevant to your business. This helps you tailor the member experience and gather insights

  • How to customize notification emails

    Notification emails are the messages MemberSpace sends to your members when they take account-related actions — for example, resetting a password, starting a trial, cancelling a plan, and more. While

  • How to invite members

    IN THIS ARTICLE Manually invite members Send a signup link Import existing members There are a few different ways to invite members to join your membership. The best option for you will depend on

  • Pricing migration

    If you need to move customers from one recurring plan to another (for example, if you are making a pricing update to a subscription offering), our Support team can help you with the migration!

  • How to hide/show page content (using data attributes) in Webflow

    Warning: This guide is for people comfortable with HTML. MemberSpace makes it easy to hide entire pages of your website via products. We also make it easy to upload and protect specific media via

  • Member signup and login options

    There are several ways members can sign up, log in, and access content from your website. Choose whichever combination works best for your membership — just be sure to offer at least one signup and

  • Stripe (payment processing)

    IN THIS ARTICLE How to connect to Stripe Creating a plan Canceling a plan (or trial) New member signup Member payments Setting up coupons for members Creating manual charges in Stripe Voiding failed

  • Migrating (and importing) to MemberSpace

    You must be on a paid MemberSpace plan in order to migrate members. Migration is not available while on our 14 day free trial. Migration to MemberSpace from another platform is a straightforward

  • How to manage site admins

    By default, a MemberSpace customer who initially connected a website to their account is the "site owner." But say you have people on your team (or a client) who will need access to the MemberSpace

  • Community Box (member directory)

    If you would like to have a member directory that dynamically updates whenever you gain/lose members via MemberSpace, Community Box is a great tool for that. You choose what information from your

  • Circle (community forum)

    If you would like to have a place for your members to create threaded community discussions around various topics (like a Facebook Group or forum), Circle is a great modern tool to do that with. Your