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145 articles found

  • Plan Expiration

    Automatically revoke access to protected members-only content on a specific day or after a set time period by adding an expiration date to your plan. IN THIS ARTICLE Adding plan expiration Rejoining

  • Pricing migration

    If you need to move customers from one recurring plan to another (for example, if you are making a pricing update to a subscription offering), our Support team can help you with the migration!

  • What to do if you're not getting emails from MemberSpace

    If you're not getting emails from MemberSpace i.e. forgot password, payment receipt, etc. there are a couple of steps you can take to troubleshoot. Check your spam or junk folder in your email client

  • Can I charge my members an additional one-time fee?

    Yes! You can add a one-time signup fee to any recurring or multiple-payment plan. This can be easily configured when you create your plan. A signup fee is a great way to cover any upfront costs

  • Stripe (payment processing)

    IN THIS ARTICLE How to connect to Stripe Creating a plan Canceling a plan (or trial) New member signup Member payments Setting up coupons for members Creating manual charges in Stripe Voiding failed

  • What to do if members don't receive the password reset email

    If you or your member forgets your password, you can easily initiate a password reset. Troubleshooting password reset for your member If your member goes through the process of resetting their

  • How will my members manage their account?

    Each of your members has access to a personal account where they can view and manage their profile, billing information, and active plans. This panel can be customized to match your branding and

  • Is it possible to bulk protect page URLs?

    Yes you can lock page URL's en masse (in bulk) with MemberSpace. Go to Content > +Add Content Select Lock Page Enter the page URL with a forward slash and asterisk: /newsletter/* Select which plans

  • What to do if you forgot your password

    Open your login form and click Forgot password? Enter your email address and click Send me reset instructions. A notification with instructions will appear. Open the Password reset request email in

  • Complying with Visa’s Subscription & Trial Rules

    Effective April 18, 2020, Visa requires all businesses processing subscriptions that include a free trial to follow a specific set of rules. MemberSpace makes compliance simple — just follow the

  • How will I be notified when members signup?

    As the admin, you can control who receives notifications and which types of notifications are sent when members sign up or take other actions. To manage these settings: Go to Customize > General

  • How free trials for plans work

    When you create (or edit) a recurring or multiple payment plan, you'll have the option to enable a free trial period and determine how long it should be. IN THIS ARTICLE How do free trials work? What

  • Does MemberSpace prorate subscriptions?

    Yes! MemberSpace automatically prorates recurring subscriptions whenever members change plans or when you use specific billing dates. How Proration Works If you’ve set up a fixed billing date (for

  • How much does MemberSpace cost?

    MemberSpace pricing can be found here - https://www.memberspace.com/pricing/

  • How can I change the pricing for my existing members?

    If you need to move customers from one recurring plan to another (for example, if you are making a pricing update to a subscription offering), our Support team can help you run a pricing migration.

  • Can I choose where to redirect my customers after signup, login, and logout?

    Learn how to setup customer redirects. Yes, with MemberSpace, you can choose the specific URL you want to send your customers to after signing up and logging in, depending on which of your plans they

  • Rewardful (affiliate functionality)

    Rewardful is a great option if you want to have affiliates for your membership business. We are recommending Rewardful through an affiliate link, which means we earn a commission if you choose to

  • MemberSpace Demo

    MemberSpace makes it easy to sell your memberships and digital content from your own website. Simply install MemberSpace on your website (we integrate with most CMS platforms, like Squarespace,

  • Sunsetting Code Injection in MemberSpace

    MemberSpace will no longer be supporting tracking and conversion codes via the Code Injection option in your MemberSpace settings. We suggest that you transition to our event-based API. You should

  • Video Security with MemberSpace

    IN THIS ARTICLE Before adding video Vimeo security Wistia security YouTube security Before adding video content In MemberSpace, we allow you to add video content using Vimeo, Wistia, or YouTube as

  • Can I block people from rejoining my membership?

    On rare occasions, you may need to block a member from rejoining your membership. You can do this directly from your MemberSpace dashboard: Go to the Members section. Search for the member you’d like

  • Which payment methods can my members use?

    Credit/Debit Cards With MemberSpace's Stripe integration, you can securely process payments from members using all major credit cards (Visa, Mastercard, American Express, etc.), while supporting

  • Customize the URL redirects

    You can control exactly where members and prospects are sent during key moments after signing up, logging in, logging out, or when they try to access content they don’t have permission to see. This

  • How do you manage failed payments?

    MemberSpace automatically helps you recover failed payments, abandoned signups, and cancellation attempts — so you don’t have to lift a finger! When a member’s recurring payment fails (for example,

  • MemberSpace on your website

    When you install MemberSpace on your website, the MemberSpace Button will appear. This button serves as the central hub where members can access their Spaces, Content, and account details, including

  • Does MemberSpace charge transaction fees?

    How does the transaction fee work? We automatically collect transaction fees (dependent on your plan) from each of your member charges. This is on top of Stripe's fee. MemberSpace pricing can be

  • Can my members have more than one recurring subscription?

    Your members can only be subscribed to one recurring payment plan at one time. However, they can be on more than one multiple payment, one-time payment, and free plan in addition to a recurring

  • Social Sign On (SSO) with Google

    Google social sign-on (SSO) will automatically be enabled for all new sites connected to MemberSpace after April 30th, 2024. Allow members to use their Google account to sign up & login. IN THIS

  • Do you provide a non-profit discount?

    If your organization is a registered 501(c)(3) non-profit, you’re eligible for a 10% lifetime discount on your MemberSpace account. To apply the discount: Create your MemberSpace account. Email

  • Changing your MemberSpace plan

    You can change your MemberSpace plan at any time from within your MemberSpace account. Click Account on the left side of your MemberSpace dashboard. Select Account in the top left Select the Plans

  • Possible values for memberInfo status

    The memberInfo object contains information about the member profile. The possible values for the membership.status field from the API are: active canceled expired trialing past_due

  • Setting up tax rates in MemberSpace

    When creating your plans, you may want to add a tax e.g. VAT if you're in the EU. Or perhaps you simply want to add a fee of some kind on top of your pricing. The article below is NOT tax advice. We

  • Agency Plans

    Agency plans are exclusive to web design/development agencies and other professionals setting up a MemberSpace site on behalf of a client. While you may already have a MemberSpace account,

  • Can I create multiple types of memberships?

    Yes! With MemberSpace, you can create unlimited membership types, which we call Pricing Plans. You can set up recurring, multiple-payment, one-time, or free plans — whatever best fits your business.

  • Can I set up a community with MemberSpace?

    Yes! Creating a private, members-only community is a great way to increase engagement and connection — and it’s something we’re actively building right into MemberSpace. Our upcoming native community

  • Is there any email verification during the signup process for members?

    Currently, MemberSpace does not offer email verification or 2-step authentication during the signup or login process. Email confirmation is solely required when updating the email address for an

  • Can we charge our customers in multiple currencies?

    Yes, we support as many currencies as Stripe does. You can select a default currency for your plans. You can also choose to provide different currencies for each of your plans. However, this needs to

  • I'm an agency. Can I use MemberSpace on multiple sites?

    If you are an agency, your MemberSpace onboarding process will differ from our regular onboarding. Learn how to set up client sites on MemberSpace. If you are not an agency and need to connect

  • How do I make my plans private?

    If you are looking to create a plan that can be joined by invitation only, you will want to set your plan to "private". By default, members are able to upgrade, downgrade, or join public plans from

  • Can I keep my content within protected pages hidden from search engines?

    If you’re running a membership business, it often makes sense to keep your protected content private and hidden from search engines. With MemberSpace, you can easily control visibility for your

  • Supported Browsers

    MemberSpace requires a modern up-to-date browser with JavaScript and Cookies enabled in order to function properly. If you need to download a new browser, here are three modern ones: Download the

  • What kind of support do you provide?

    We offer several ways to get help and make the most of MemberSpace: 💬 Email Support Have a question outside of business hours? You can reach us anytime using the blue Help button in your dashboard

  • Can I offer an affiliate program?

    Yes! You can set up an affiliate program using a third-party tool. MemberSpace currently integrates with Rewardful. Rewardful makes it easy to track affiliate earnings and manage payouts. It shows

  • WordPress Caching Plugins

    Using a caching plugin on your site may interfere with the MemberSpace plugin once installed. A caching plugin is typically described as one that can help increase the speed of your website. You may

  • Javascript API

    CLICK HERE to access the MemberSpace API documentation.