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144 articles found

  • How to change the Look & Feel

    The "Look & Feel" section allows you to change the color and style of the various forms and modals your members see (e.g. login, signup, account, etc). In MemberSpace, click Customize > Look & Feel

  • How to adjust payment renewal reminder emails

    Whenever you have members signed up for a recurring or multiple charge plan that has a payment interval of 3 months+ (e.g. annual plans), they will receive a payment renewal reminder email. Edit the

  • How will my members manage their account?

    Each of your members has access to a personal account where they can view and manage their profile, billing information, and active plans. This panel can be customized to match your branding and

  • Do you provide a non-profit discount?

    If your organization is a registered 501(c)(3) non-profit, you’re eligible for a 10% lifetime discount on your MemberSpace account. To apply the discount: Create your MemberSpace account. Email

  • How to white-label emails and send email campaigns

    Send email campaigns, and send notification emails via your own email and domain (e.g. [email protected]) by setting up email white-labeling. By default, any emails we send on your behalf (e.g.

  • How to set up billing dates for plans

    When you're creating a recurring payment plan, you have the option to enable a billing date: For example, say you have a $50/month recurring payment plan with a billing date set to the 1st of the

  • How to test your member experience and plans

    Once you've created spaces, created your plans, and added login and signup links to your website, it's generally a good idea to test your member experience to ensure a seamless flow. Sign up for your

  • Which payment methods can my members use?

    Credit/Debit Cards With MemberSpace's Stripe integration, you can securely process payments from members using all major credit cards (Visa, Mastercard, American Express, etc.), while supporting

  • Can I offer free trials to my members?

    Yes! We know how valuable it can be to let potential members experience your offering before committing, so setting up a free trial is quick and easy. When creating a Member Plan, simply choose the

  • What to do if members don't receive the password reset email

    If you or your member forgets your password, you can easily initiate a password reset. Troubleshooting password reset for your member If your member goes through the process of resetting their

  • Can I offer an affiliate program?

    Yes! You can set up an affiliate program using a third-party tool. MemberSpace currently integrates with Rewardful. Rewardful makes it easy to track affiliate earnings and manage payouts. It shows

  • How to add members to an email list in a GDPR-compliant way (via Zapier)

    If you want to simply add members to an email list and don't need them to opt in first, you can read this guide instead. Let's say, for example, you use an email marketing platform like Mailchimp to

  • How to stop credit card popups from blocking members

    In rare situations, a member may have a delinquent payment owed to you, but you want to forgive the payment. By forgiving the payment, it will stop the member from seeing an update payment method

  • How to remove the coupon field from payment forms

    If you don't want to give members the option to use a coupon when joining any of your plans, you can easily remove the coupon field from your payment forms. Click Customize (in the left navigation)

  • How to edit the signup link in login form

    By default, your MemberSpace login form allows existing members to log in and gives non-members the option to create an account to join your membership. If you prefer not to allow open signups, you

  • How to hide/show page content (using data attributes) in Webflow

    Warning: This guide is for people comfortable with HTML. MemberSpace makes it easy to hide entire pages of your website via products. We also make it easy to upload and protect specific media via

  • Can I keep my content within protected pages hidden from search engines?

    If you’re running a membership business, it often makes sense to keep your protected content private and hidden from search engines. With MemberSpace, you can easily control visibility for your

  • How to hide/show page content (using data attributes) in Carrd

    MemberSpace makes it easy to hide entire sections of your website via data attributes. We also make it easy to upload and protect specific media via Content Links. However, there are situations where

  • How do you manage failed payments?

    MemberSpace automatically helps you recover failed payments, abandoned signups, and cancellation attempts — so you don’t have to lift a finger! When a member’s recurring payment fails (for example,

  • How to get Terms & Conditions consent in a GDPR-compliant way

    In order to have your members agree to your Terms & Conditions, Privacy Policy, or any other legal document, you'll need to create a custom signup field. Here are the steps to set this up: Talk with

  • Is it possible to bulk protect page URLs?

    Yes you can lock page URL's en masse (in bulk) with MemberSpace. Go to Content > +Add Content Select Lock Page Enter the page URL with a forward slash and asterisk: /newsletter/* Select which plans

  • Can I offer promotions or discounts to my members?

    Yes! You can easily offer promotions and discounts using coupons in MemberSpace. Create coupon codes that apply to any or all membership plans, and choose whether the discount should apply just once

  • Can my members have more than one recurring subscription?

    Your members can only be subscribed to one recurring payment plan at one time. However, they can be on more than one multiple payment, one-time payment, and free plan in addition to a recurring

  • Can I sell a monthly membership + add ons?

    Yes! With MemberSpace, your members can purchase multiple Member Plans at once — allowing you to offer add-ons alongside your main membership. However, each member can only be subscribed to one

  • How to reverse a cancelation set for the end of a billing period

    Occasionally, members may inadvertently cancel their subscription or have a change of heart, desiring to maintain their membership without cancelling. It is possible to reverse these decisions,

  • Can I block people from rejoining my membership?

    On rare occasions, you may need to block a member from rejoining your membership. You can do this directly from your MemberSpace dashboard: Go to the Members section. Search for the member you’d like

  • Javascript API

    CLICK HERE to access the MemberSpace API documentation.

  • Plan Expiration

    Automatically revoke access to protected members-only content on a specific day or after a set time period by adding an expiration date to your plan. IN THIS ARTICLE Adding plan expiration Rejoining

  • Using Super to lock page URL's in Notion

    You will NOT be locking the actual Notion page URL since that URL will be publicly viewable. Instead, you'll be using pretty URLs for either a custom domain you own e.g. example.com/members or the

  • How do I make my plans private?

    If you are looking to create a plan that can be joined by invitation only, you will want to set your plan to "private". By default, members are able to upgrade, downgrade, or join public plans from

  • Can I create multiple types of memberships?

    Yes! With MemberSpace, you can create unlimited membership types, which we call Pricing Plans. You can set up recurring, multiple-payment, one-time, or free plans — whatever best fits your business.

  • How will I be notified when members signup?

    As the admin, you can control who receives notifications and which types of notifications are sent when members sign up or take other actions. To manage these settings: Go to Customize > General

  • Is there any email verification during the signup process for members?

    Currently, MemberSpace does not offer email verification or 2-step authentication during the signup or login process. Email confirmation is solely required when updating the email address for an

  • Can we charge our customers in multiple currencies?

    Yes, we support as many currencies as Stripe does. You can select a default currency for your plans. You can also choose to provide different currencies for each of your plans. However, this needs to

  • How do I share my plan signup links?

    IN THIS ARTICLE Plan-specific links All-Plans Link You have two options for sharing signup links for new customers to join your plans: A direct link to a specific plan A grid of all public plans to

  • How free trials for plans work

    When you create (or edit) a recurring or multiple payment plan, you'll have the option to enable a free trial period and determine how long it should be. IN THIS ARTICLE How do free trials work? What

  • Adding Extra Security to Your Locked Pages

    Locking pages on your website provides a basic layer of protection for your content. However, we recommend adding extra security to each locked page for stronger protection. Why Add Extra Security?

  • How signup fees for Member Plans work

    A signup fee is an extra, one-time charge added to the initial payment your members make, in addition to their regular recurring fee. When creating a recurring or multiple payment Member Plan, you

  • What to do if you forgot your password

    Open your login form and click Forgot password? Enter your email address and click Send me reset instructions. A notification with instructions will appear. Open the Password reset request email in

  • How can I change the pricing for my existing members?

    If you need to move customers from one recurring plan to another (for example, if you are making a pricing update to a subscription offering), our Support team can help you run a pricing migration.

  • Can I charge my members an additional one-time fee?

    Yes! You can add a one-time signup fee to any recurring or multiple-payment plan. This can be easily configured when you create your plan. A signup fee is a great way to cover any upfront costs

  • What happens if a member unsubscribes from email delivery?

    If a member unsubscribes and you need to restore their access to deliver future messages, please contact our support team at [email protected]. We can help re-grant access to their delivered

  • Email variables

    Notification Emails glossary Breakdown of all the notification emails, variables they contain, and required variables. Email Variables Required All Emails "site.name", "site.website",

  • Customize the URL redirects

    You can control exactly where members and prospects are sent during key moments after signing up, logging in, logging out, or when they try to access content they don’t have permission to see. This