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  • MemberSpace Demo

    MemberSpace makes it easy to sell your memberships and digital content from your own website. Simply install MemberSpace on your website (we integrate with most CMS platforms, like Squarespace,

  • Viewing member activity and data analytics

    With MemberSpace, you have access to detailed analytics on how your members interact with your content. To get a quick snapshot of your overall engagement, you can easily view what content your

  • Does MemberSpace prorate subscriptions?

    Yes! MemberSpace automatically prorates recurring subscriptions whenever members change plans or when you use specific billing dates. How Proration Works If you’ve set up a fixed billing date (for

  • What kind of support do you provide?

    We offer several ways to get help and make the most of MemberSpace: 💬 Email Support Have a question outside of business hours? You can reach us anytime using the blue Help button in your dashboard

  • Adding Custom Signup Fields in MemberSpace

    MemberSpace allows you to add custom fields to your signup form so you can collect additional information relevant to your business. This helps you tailor the member experience and gather insights

  • Customize the URL redirects

    You can control exactly where members and prospects are sent during key moments after signing up, logging in, logging out, or when they try to access content they don’t have permission to see. This

  • How much does MemberSpace cost?

    MemberSpace pricing can be found here - https://www.memberspace.com/pricing/

  • Setting up tax rates in MemberSpace

    When creating your plans, you may want to add a tax e.g. VAT if you're in the EU. Or perhaps you simply want to add a fee of some kind on top of your pricing. The article below is NOT tax advice. We

  • How do you manage failed payments?

    MemberSpace automatically helps you recover failed payments, abandoned signups, and cancellation attempts — so you don’t have to lift a finger! When a member’s recurring payment fails (for example,

  • How free trials for plans work

    When you create (or edit) a recurring or multiple payment plan, you'll have the option to enable a free trial period and determine how long it should be. IN THIS ARTICLE How do free trials work? What

  • Email variables

    Notification Emails glossary Breakdown of all the notification emails, variables they contain, and required variables. Email Variables Required All Emails "site.name", "site.website",

  • How signup fees for Member Plans work

    A signup fee is an extra, one-time charge added to the initial payment your members make, in addition to their regular recurring fee. When creating a recurring or multiple payment Member Plan, you

  • How do I make my plans private?

    If you are looking to create a plan that can be joined by invitation only, you will want to set your plan to "private". By default, members are able to upgrade, downgrade, or join public plans from

  • How will my members manage their account?

    Each of your members has access to a personal account where they can view and manage their profile, billing information, and active plans. This panel can be customized to match your branding and

  • Coupons

    IN THIS ARTICLE Creating coupons Recurring/multiple payment plans One time payment plans Setting coupon lengths Managing coupons Stripe and coupons How members apply coupons How to remove the coupon

  • Zapier (automate workflows)

    How to use Zapier with MemberSpace Our integration with Zapier allows you to send your member's data to over 1,000 other 3rd party services like Mailchimp, Trello, Hubspot, Google Sheets, etc. Learn

  • How will I be notified when members signup?

    As the admin, you can control who receives notifications and which types of notifications are sent when members sign up or take other actions. To manage these settings: Go to Customize > General

  • Circle (community forum)

    If you would like to have a place for your members to create threaded community discussions around various topics (like a Facebook Group or forum), Circle is a great modern tool to do that with. Your

  • Community Box (member directory)

    If you would like to have a member directory that dynamically updates whenever you gain/lose members via MemberSpace, Community Box is a great tool for that. You choose what information from your

  • How can I change the pricing for my existing members?

    If you need to move customers from one recurring plan to another (for example, if you are making a pricing update to a subscription offering), our Support team can help you run a pricing migration.

  • Can I charge my members an additional one-time fee?

    Yes! You can add a one-time signup fee to any recurring or multiple-payment plan. This can be easily configured when you create your plan. A signup fee is a great way to cover any upfront costs

  • Stripe (payment processing)

    IN THIS ARTICLE How to connect to Stripe Creating a plan Canceling a plan (or trial) New member signup Member payments Setting up coupons for members Creating manual charges in Stripe Voiding failed

  • Complying with Visa’s Subscription & Trial Rules

    Effective April 18, 2020, Visa requires all businesses processing subscriptions that include a free trial to follow a specific set of rules. MemberSpace makes compliance simple — just follow the

  • Rewardful (affiliate functionality)

    Rewardful is a great option if you want to have affiliates for your membership business. We are recommending Rewardful through an affiliate link, which means we earn a commission if you choose to

  • Sunsetting Code Injection in MemberSpace

    MemberSpace will no longer be supporting tracking and conversion codes via the Code Injection option in your MemberSpace settings. We suggest that you transition to our event-based API. You should

  • I'm an agency. Can I use MemberSpace on multiple sites?

    If you are an agency, your MemberSpace onboarding process will differ from our regular onboarding. Learn how to set up client sites on MemberSpace. If you are not an agency and need to connect

  • Can I offer an affiliate program?

    Yes! You can set up an affiliate program using a third-party tool. MemberSpace currently integrates with Rewardful. Rewardful makes it easy to track affiliate earnings and manage payouts. It shows

  • Supported Browsers

    MemberSpace requires a modern up-to-date browser with JavaScript and Cookies enabled in order to function properly. If you need to download a new browser, here are three modern ones: Download the

  • Agency Plans

    Agency plans are exclusive to web design/development agencies and other professionals setting up a MemberSpace site on behalf of a client. While you may already have a MemberSpace account,

  • Pricing migration

    If you need to move customers from one recurring plan to another (for example, if you are making a pricing update to a subscription offering), our Support team can help you with the migration!

  • Does MemberSpace charge transaction fees?

    How does the transaction fee work? We automatically collect transaction fees (dependent on your plan) from each of your member charges. This is on top of Stripe's fee. MemberSpace pricing can be

  • Social Sign On (SSO) with Google

    Google social sign-on (SSO) will automatically be enabled for all new sites connected to MemberSpace after April 30th, 2024. Allow members to use their Google account to sign up & login. IN THIS

  • Can we charge our customers in multiple currencies?

    Yes, we support as many currencies as Stripe does. You can select a default currency for your plans. You can also choose to provide different currencies for each of your plans. However, this needs to

  • Can I block people from rejoining my membership?

    On rare occasions, you may need to block a member from rejoining your membership. You can do this directly from your MemberSpace dashboard: Go to the Members section. Search for the member you’d like

  • WordPress Caching Plugins

    Using a caching plugin on your site may interfere with the MemberSpace plugin once installed. A caching plugin is typically described as one that can help increase the speed of your website. You may

  • What happens if a member unsubscribes from email delivery?

    If a member unsubscribes and you need to restore their access to deliver future messages, please contact our support team at [email protected]. We can help re-grant access to their delivered

  • Can I set up a community with MemberSpace?

    Yes! Creating a private, members-only community is a great way to increase engagement and connection — and it’s something we’re actively building right into MemberSpace. Our upcoming native community

  • Which payment methods can my members use?

    Credit/Debit Cards With MemberSpace's Stripe integration, you can securely process payments from members using all major credit cards (Visa, Mastercard, American Express, etc.), while supporting

  • Do you provide a non-profit discount?

    If your organization is a registered 501(c)(3) non-profit, you’re eligible for a 10% lifetime discount on your MemberSpace account. To apply the discount: Create your MemberSpace account. Email

  • Can my members have more than one recurring subscription?

    Your members can only be subscribed to one recurring payment plan at one time. However, they can be on more than one multiple payment, one-time payment, and free plan in addition to a recurring

  • Javascript API

    CLICK HERE to access the MemberSpace API documentation.

  • Can I create multiple types of memberships?

    Yes! With MemberSpace, you can create unlimited membership types, which we call Pricing Plans. You can set up recurring, multiple-payment, one-time, or free plans — whatever best fits your business.