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174 articles found

  • How to get Terms & Conditions consent in a GDPR-compliant way

    In order to have your members agree to your Terms & Conditions, Privacy Policy, or any other legal document, you'll need to create a custom signup field. Here are the steps to set this up: Talk with

  • How will my members manage their account?

    Each of your members will get access to a unique account panel. This customizable panel contains their profile, billing information, and plans they are on. If you have enabled the Member Menu on your

  • How to refund members

    If you need to refund either a full or partial charge for one of your members, you'll need to do that from within your Stripe account. Open a new tab in your browser and go to your Stripe Dashboard

  • What to do if members don't receive the password reset email

    If you or your member forgets your password, you can easily initiate a password reset. Troubleshooting password reset for your member If your member goes through the process of resetting their

  • Setting up tax rates in MemberSpace

    When creating your plans, you may want to add a tax e.g. VAT if you're in the EU. Or perhaps you simply want to add a fee of some kind on top of your pricing. The article below is NOT tax advice. We

  • How to provide cancelation alternatives

    MemberSpace's cancelation alternatives feature allows you to provide options to your members before they actually cancel their Member Plan with you. By default, we give your members the ability to

  • How to comply with Visa's trial subscription requirements

    As of April 18th, 2020 - Visa is requiring anyone processing subscriptions with a trial to comply with a new specific set of rules. Here is an overview of what they are requiring. MemberSpace makes

  • Community Box (member directory)

    If you would like to have a member directory that dynamically updates whenever you gain/lose members via MemberSpace, Community Box is a great tool for that. You choose what information from your

  • How to customize notification emails

    Notification emails are the various emails that MemberSpace sends out to your members on your behalf. The emails look like they are coming from you, but technically we are sending them. These emails

  • How to automatically add members to an email list (via Zapier)

    If you want to add members to your email list in a GDPR-compliant way (i.e. after they opt in), please read this guide instead. Let's say, for example, you use an email marketing platform like

  • Migrating (and importing) to MemberSpace

    You must be on a paid MemberSpace plan in order to migrate members. Migration is not available while on our 14 day free trial. Migration to MemberSpace from another platform is a straightforward

  • How to invite members

    IN THIS ARTICLE Manually invite members Send a signup link Import existing members There are a few different ways to invite members to join your membership. The best option for you will depend on

  • How to create custom signup fields

    MemberSpace allows you to add custom fields to your signup form in order to collect more information that's relevant to your business. For example, you could ask what type of company your members

  • How to recover abandoned signups

    If a new customer creates an account but does not officially join one of your plans, we'll show them an abandoned signup popup on your website and send a short email series prompting them to finish

  • How to setup specific billing dates

    When you're creating a recurring payment plan, you have the option to enable a billing date: For example, say you have a $50/month recurring payment plan with a billing date set to the 1st of the

  • How to change the Look & Feel

    The "Look & Feel" section allows you to change the color and style of the various forms and modals your members see (e.g. login, signup, account, etc). In MemberSpace, click Customize > Look & Feel:

  • How to add a Member Link embed to WordPress

    You can easily add a login form embed within a specific page of your website. When members are logged in, the embed will automatically appear as a "Your Account" form so your members can change their

  • How to add a Member Link embed to Duda

    You can easily add a login form embed within a specific page of your website. When members are logged in, the embed will automatically appear as a "Your Account" form so your members can change their

  • How to manage site admins

    By default, a MemberSpace customer who initially connected a website to their account is the "site owner." But say you have people on your team (or a client) who will need access to the MemberSpace

  • How to modify the invoices your members receive

    Here's an example of what the default invoice looks like that your members receive: MemberSpace automatically shows the member what they were charged (including any coupons and fees) and what billing

  • How to limit concurrent logins

    With the ability to limit concurrent logins, you can easily determine the max number of people/devices that can be logged in to a single account using the same credentials at any given time. This

  • How to add a Member Link embed to Webflow

    You can easily add a login form embed within a specific page of your website. When members are logged in, the embed will automatically appear as a "Your Account" form so your members can change their

  • How to add a Member Link embed to Wix

    You can easily add a login form embed within a specific page of your website. When members are logged in, the embed will automatically appear as a "Your Account" form so your members can change their

  • How to add a Member Link embed to Carrd

    You can easily add a login form embed within a specific page of your website. When members are logged in, the embed will automatically appear as a "Your Account" form so your members can change their

  • How to add a Member Link embed to Weebly

    You can easily add a login form embed within a specific page of your website. When members are logged in, the embed will appear as a "Your Account" form automatically so your members can change their

  • Popular MemberSpace customizations

    Below are the five most popular MemberSpace customizations: 1. Edit the Signup link in your Login forms By default, your login form allows current members to log into their existing accounts, and it

  • How to add a Member Link popup to Duda

    You can easily add a login form popup to your top navigation or within a specific page of your website. When members are logged in, the popup will automatically appear as a "Your Account" link so

  • How to add a Member Link popup to Weebly

    You can easily add a login form popup to your top navigation or within a specific page of your website. When members are logged in, the popup will appear as a "Your Account" link automatically so

  • How to apply a coupon to a member in Stripe

    This guide does NOT cover how to create a new coupon within MemberSpace. Learn how to create a new coupon. Sometimes you'll run into a situation where you want a coupon added to a member's existing

  • Can I choose where to redirect my customers after signup, login, and logout?

    Learn how to setup customer redirects. Yes, with MemberSpace, you can choose the specific URL you want to send your customers to after signing up and logging in, depending on which of your plans they

  • How to add a Member Link embed to Showit

    You can easily add a login form embed within a specific page of your website. When members are logged in, the embed will appear as a "Your Account" form automatically so your members can change their

  • How to add a Member Link embed to Custom HTML websites

    You can easily add a login form embed within a specific page of your website. When members are logged in, the embed will appear as a "Your Account" form automatically so your members can change their

  • How to transfer a site over to someone else?

    Say for example you're a web design agency who has set up MemberSpace for a client. If you did so without an Agency Account, you may have added the client's site under your MemberSpace account and

  • How to find your page URL in Webflow

    Make sure you are logged into your Webflow backend. Click the Pages icon on the left: Find the page you're trying to get the URL for, then click the gear icon to the right of the page name: The Slug

  • Can I invite my members manually?

    Yes! You can manually invite your members instead of having them sign up for a Member Plan on your website. When you manually invite members, they won’t have a link they can share with others. This

  • Can I block people from rejoining my membership?

    Sometimes (in our experience, this will not happen to you very often), you will need to block a member from rejoining your membership. You can do this from your MemberSpace backend. All you need to

  • Changing your MemberSpace plan

    You can change your MemberSpace plan at any time from within your MemberSpace account. Click Account Menu on the left side of your MemberSpace backend. Select Your Account from the menu Click the

  • How to disable plans

    To disable a plan in MemberSpace, follow these steps: Log into your MemberSpace and select Pricing > Edit the desired plan Scroll down to find the Enable Plan toggle and switch the toggle off Click

  • How to manage a member account

    Site owners and administrators have full access to the member list and individual member account profiles. While updates to member plans and profiles can be made, we strongly recommended obtaining

  • Zapier (automate workflows)

    How to use Zapier with MemberSpace Our integration with Zapier allows you to send your member's data to over 1,000 other 3rd party services like Mailchimp, Trello, Hubspot, Google Sheets, etc. Learn

  • How to find & protect page URLs in Notion

    You will NOT be protecting the actual Notion page URL since that URL will be publicly viewable. Instead, you'll be using pretty URLs for either a custom domain you own e.g. example.com/members or the

  • How to add a Member Link popup to Notion

    You can easily add a login form popup to your top navigation or within a specific page of your website. When members are logged in, the popup will appear as a "Your Account" link automatically so

  • How to add a Member Link popup to Custom HTML websites

    You can easily add a login form popup to your top navigation or within a specific page of your website. When members are logged in, the popup will appear as a "Your Account" link automatically so

  • How to add a Member Link popup to Webflow

    You can easily add a login form popup to your top navigation or within a specific page of your website. When members are logged in, the popup will appear as a "Your Account" link automatically so

  • What to do if you're not getting emails from MemberSpace

    If you're not getting emails from MemberSpace i.e. forgot password, payment receipt, etc. there are a couple of steps you can take to troubleshoot. Check your spam or junk folder in your email client

  • Does MemberSpace prorate subscriptions?

    Yes, when members change recurring subscription plans they will be prorated based on the time left in the billing cycle. If you have set up specific billing dates, the first MemberSpace charge to

  • Can I set up a member’s directory?

    Yes! You can integrate MemberSpace and Community Box to create a member's directory on your site. You can set it up within a protected page, so your members never have to leave your site. To create

  • How to stop credit card popups from blocking members

    In rare situations, a member may have a delinquent payment owed to you, but you want to forgive the payment. By forgiving the payment, it will stop the member from seeing an update payment method

  • WordPress Caching Plugins

    Using a caching plugin on your site may interfere with the MemberSpace plugin once installed. A caching plugin is typically described as one that can help increase the speed of your website. You may

  • How to use MemberSpace with Google Analytics

    Google Analytics 4 (GA4) should be installed on your website (if your CMS supports it, which most do). To use Google Analytics on your site, you will need to first create a Google Analytics account