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  • How to apply a coupon to a member in Stripe

    This guide does NOT cover how to create a new coupon within MemberSpace. Learn how to create a new coupon. Sometimes you'll run into a situation where you want a coupon added to a member's existing

  • How to use MemberSpace with Google Analytics

    You can easily use Google Analytics 4 (GA4) alongside MemberSpace to better understand how visitors and members interact with your website. Setting Up Google Analytics First, make sure Google

  • Can I choose where to redirect my customers after signup, login, and logout?

    Learn how to setup customer redirects. Yes, with MemberSpace, you can choose the specific URL you want to send your customers to after signing up and logging in, depending on which of your plans they

  • Do you provide a non-profit discount?

    If your organization is a registered 501(c)(3) non-profit, you’re eligible for a 10% lifetime discount on your MemberSpace account. To apply the discount: Create your MemberSpace account. Email

  • How to change the Look & Feel

    The "Look & Feel" section allows you to change the color and style of the various forms and modals your members see (e.g. login, signup, account, etc). In MemberSpace, click Customize > Look & Feel

  • How to transfer a site over to someone else?

    Say for example you're a web design agency who has set up MemberSpace for a client. If you did so without an Agency Account, you may have added the client's site under your MemberSpace account and

  • Changing your MemberSpace plan

    You can change your MemberSpace plan at any time from within your MemberSpace account. Click Account on the left side of your MemberSpace dashboard. Select Account in the top left Select the Plans

  • How to disable plans

    To disable a plan in MemberSpace, follow these steps: Log into your MemberSpace and select Pricing > Edit the desired plan Scroll down to find the Enable Plan toggle and switch the toggle off Click

  • How to manage a member account

    Site owners and administrators have full access to the member list and individual member account profiles. While updates to member plans and profiles can be made, we strongly recommended obtaining

  • Zapier (automate workflows)

    How to use Zapier with MemberSpace Our integration with Zapier allows you to send your member's data to over 1,000 other 3rd party services like Mailchimp, Trello, Hubspot, Google Sheets, etc. Learn

  • Using Super to lock page URL's in Notion

    You will NOT be locking the actual Notion page URL since that URL will be publicly viewable. Instead, you'll be using pretty URLs for either a custom domain you own e.g. example.com/members or the

  • Can I set up a community with MemberSpace?

    Yes! Creating a private, members-only community is a great way to increase engagement and connection — and it’s something we’re actively building right into MemberSpace. Our upcoming native community

  • How will my members manage their account?

    Each of your members has access to a personal account where they can view and manage their profile, billing information, and active plans. This panel can be customized to match your branding and

  • What to do if you're not getting emails from MemberSpace

    If you're not getting emails from MemberSpace i.e. forgot password, payment receipt, etc. there are a couple of steps you can take to troubleshoot. Check your spam or junk folder in your email client

  • Adding Custom Signup Fields in MemberSpace

    MemberSpace allows you to add custom fields to your signup form so you can collect additional information relevant to your business. This helps you tailor the member experience and gather insights

  • How to stop credit card popups from blocking members

    In rare situations, a member may have a delinquent payment owed to you, but you want to forgive the payment. By forgiving the payment, it will stop the member from seeing an update payment method

  • WordPress Caching Plugins

    Using a caching plugin on your site may interfere with the MemberSpace plugin once installed. A caching plugin is typically described as one that can help increase the speed of your website. You may

  • How to add a member to a plan?

    Follow the steps below to add a member to a new plan or to change a member's subscription. In your MemberSpace backend, go to Members. Next, find the member you'd like to add to a plan and click View

  • Supported Browsers

    MemberSpace requires a modern up-to-date browser with JavaScript and Cookies enabled in order to function properly. If you need to download a new browser, here are three modern ones: Download the

  • Does MemberSpace charge transaction fees?

    How does the transaction fee work? We automatically collect transaction fees (dependent on your plan) from each of your member charges. This is on top of Stripe's fee. MemberSpace pricing can be

  • How to disable the default MemberSpace Button

    Click on Customize (in the left navigation) Click Look & Feel Choose Member Button in the dropdown Toggle OFF Enable Member Button: Click Save Changes With the Member Button disabled, add a Member

  • How to connect Stripe

    Connect to Stripe to get paid and securely take payments from your customers using all major credit cards (Visa, Mastercard, American Express, etc), Apple Pay and Google Pay. No Stripe account?

  • How to get referral credit as a MemberSpace Partner

    Earn a commission by referring new customers to MemberSpace! IN THIS ARTICLE What is a MemberSpace Partner? Earn commission as a Partner How to get credit for referrals How to locate your affiliate

  • How to white-label emails and send email campaigns

    Send email campaigns, and send notification emails via your own email and domain (e.g. [email protected]) by setting up email white-labeling. By default, any emails we send on your behalf (e.g.

  • How to log out

    Unless you log out as described below, you will stay logged in for 30 days before being required to log in again. If you visit your site before the 30 days are up, the time starts over, and you won't

  • Sunsetting Code Injection in MemberSpace

    MemberSpace will no longer be supporting tracking and conversion codes via the Code Injection option in your MemberSpace settings. We suggest that you transition to our event-based API. You should

  • How to cancel your subscription

    If you’d like to cancel your membership, here’s how you can do it quickly and easily: Step 1: Access your account Log in to your membership account From your Spaces, click Your Account. Step 2: Find

  • Can we charge our customers in multiple currencies?

    Yes, we support as many currencies as Stripe does. You can select a default currency for your plans. You can also choose to provide different currencies for each of your plans. However, this needs to

  • How to join new plans

    Login and open your Account Click the Plans tab Click the Join new button within the Plans section. Select a new plan and then check out. Any plans you were previously on will always be listed under

  • Can I offer promotions or discounts to my members?

    Yes! You can easily offer promotions and discounts using coupons in MemberSpace. Create coupon codes that apply to any or all membership plans, and choose whether the discount should apply just once

  • How to send email campaigns using MemberSpace

    You can easily communicate with your members by sending emails via Member Messages. Email all members across all plans, or segment by specific plans. With various formatting options, you can

  • Can I offer an affiliate program?

    Yes! You can set up an affiliate program using a third-party tool. MemberSpace currently integrates with Rewardful. Rewardful makes it easy to track affiliate earnings and manage payouts. It shows

  • Can I offer free trials to my members?

    Yes! We know how valuable it can be to let potential members experience your offering before committing, so setting up a free trial is quick and easy. When creating a Member Plan, simply choose the

  • How to edit your email address

    Step 1: Change email address Login and open your Account. Click the Change email button under Profile. Fill in the form and click Update Email. You will see an email confirmation message popup appear

  • Can I create multiple types of memberships?

    Yes! With MemberSpace, you can create unlimited membership types, which we call Pricing Plans. You can set up recurring, multiple-payment, one-time, or free plans — whatever best fits your business.

  • How will I be notified when members signup?

    As the admin, you can control who receives notifications and which types of notifications are sent when members sign up or take other actions. To manage these settings: Go to Customize > General