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  • How free trials for plans work

    When you create (or edit) a recurring or multiple payment plan, you'll have the option to enable a free trial period and determine how long it should be. IN THIS ARTICLE How do free trials work? What

  • How signup fees for Member Plans work

    A signup fee is an extra, one-time charge added to the initial payment your members make, in addition to their regular recurring fee. When creating a recurring or multiple payment Member Plan, you

  • How to set up billing dates for plans

    When you're creating a recurring payment plan, you have the option to enable a billing date: For example, say you have a $50/month recurring payment plan with a billing date set to the 1st of the

  • How to manually approve members

    Some organizations want to individually approve each member before they can actually join a plan and get access to their products. Here's how you would set that up: In MemberSpace > click Customize >

  • How to test your member experience and plans

    Once you've added your products, created your plans, and added login and signup links to your website, it's generally a good idea to test your member experience to ensure a seamless flow. IN THIS

  • How to set up your WordPress site navigation for members

    The way you want members to move through and interact on your website is usually subjective, but there are some good common options to consider. Below are the three main options MemberSpace customers

  • How to set up your Wix site navigation for members

    The way you want members to move through and interact on your website is usually subjective, but there are some good common options to consider. Below are the three main options MemberSpace customers

  • How to set up your Squarespace site navigation for members

    The way you want members to move through and interact on your website is usually subjective, but there are some good common options to consider. Below are the three main options MemberSpace customers

  • How to set up your Duda site navigation for members

    The way you want members to move through and interact on your website is usually subjective, but there are some good common options to consider. Below are the three main options MemberSpace customers

  • How to set up your Webflow site navigation for members

    The way you want members to move through and interact on your website is usually subjective, but there are some good common options to consider. Below are the three main options MemberSpace customers

  • How to set up your Notion site navigation for members

    The way you want members to move through and interact on your Notion site is usually subjective, but the options below are good best practices to ensure your member experience is intuitive. IN THIS

  • How to set up your Showit site navigation for members

    The way you want members to move through and interact on your website is usually subjective, but there are some good common options to consider. Below are the three main options MemberSpace customers

  • How to set up your Weebly site navigation for members

    The way you want members to move through and interact on your website is usually subjective but there are some good common options to consider. Below are the three main options MemberSpace customers

  • How to set up your Custom HTML website navigation for members

    The way you want members to move through and interact on your website is usually subjective, but there are some good common options to consider. Below are the three main options MemberSpace customers

  • How to set up a personalized membership

    MemberSpace does not have official personalized membership functionality, but you can certainly repurpose our existing features (see below) to create a personalized membership experience. How to set

  • How to create a paid members-only newsletter

    Tools like Substack are a popular option for folks who want to publish member-only content via a paid newsletter. A paid newsletter is an interesting business model that can free you from having to

  • How to access your Dashboard

    The Dashboard displays metrics that allow you to better understand how your membership is performing. You can view total revenue, payments, membership activity, and product analytics. All of the data

  • How to edit a connected site

    You can always edit the details of any connected website. In your MemberSpace account, find the website you want to edit and click Edit Site: You can edit the following details: Which platform your

  • How to export members

    You can easily export all of your members' data out of MemberSpace whenever you want! Before you export, you can also choose to filter your member list by plan status (e.g. paid, canceled, on trial,

  • How to protect pages en masse

    MemberSpace allows you to protect multiple pages on your connected site at once by simply adding a single page URL. This is useful for content like a blog, a course, or event listings where you want

  • How to add a Member Link embed to Squarespace

    You can easily add a login form embed within a specific page of your website. When members are logged in, the embed will appear as a "Your Account" form automatically so your members can change their

  • How to add a Member Link popup to Squarespace

    You can easily add a login form popup to your top navigation or within a specific page of your website. When members are logged in, the popup will appear as a "Your Account" link automatically so

  • How do you manage failed payments?

    We'll always try to auto-recover your member's failed charges, abandoned signups, or cancelation attempts for you! When you have members paying you a recurring payment, sometimes the payment will

  • Can I sell a monthly membership + add ons?

    Yes, you can. With MemberSpace, your members can purchase unlimited concurrent Member Plans, but they can only be subscribed to one recurring payment Member Plan at a time. To sell 'add ons', you

  • What kind of support do you provide?

    We offer a couple of different methods of support. Email Support: Have a question outside of business hours? Contact us via the blue Help button (or email [email protected]), and we’ll get back

  • How to add a Member Link popup to Carrd

    You can easily add a login form popup to your website. When members are logged in, the popup will automatically appear as a "Your Account" link so your members can change their email, view invoices,

  • How to add a Member Link popup to WordPress

    You can easily add a login form popup to your top navigation or within a specific page of your website. When members are logged in, the popup will appear as a "Your Account" link automatically so

  • (Legacy Customers) Managing single-page products

    If you protected pages on your website before March 5, 2024, your previously protected pages are now single-page products. Your updated MemberSpace admin is structured around products, which are

  • How to message members

    You must set up email white-labeling to use Member Messages. Easily communicate with your members by sending emails via Member Messages. Email all members across all plans, or segment by specific

  • How to pause a member's subscription

    We know that sometimes offering your members the option to pause a subscription can help to avoid cancellations. While we do not currently have a "pause membership" feature in MemberSpace, you can

  • Can MemberSpace protect multiple pages of my website?

    With MemberSpace, you can have as many products (which include protected pages) as you want, and create as many plans as you need. To protect your pages/content, you'll simply create a product in

  • (Legacy Feature) How to integrate Castos

    This integration is no longer being offered to new customers. Instead, we recommend you use Castos and Zapier to create a private podcast within your MemberSpace as explained in this guide. Say you

  • How to comply with Visa's trial subscription requirements

    As of April 18th, 2020 - Visa is requiring anyone processing subscriptions with a trial to comply with a new specific set of rules. Here is an overview of what they are requiring. MemberSpace makes

  • How to integrate Circle (community forum)

    If you would like to have a place for your members to create threaded community discussions around various topics (like a Facebook Group or forum), Circle is a great modern tool to do that with. Your

  • How to add a Member Link popup to Showit

    You can easily add a login form popup to your top navigation or within a specific page of your website. When members are logged in, the popup will appear as a "Your Account" link automatically so

  • Can my members have more than one recurring subscription?

    In MemberSpace, you can create 4 types of Member Plans: Free (no payment) One Time Payment (e.g. $100 once) Multiple Payment (e.g. 3 payments of $100) Recurring Payment (e.g. $100 every month

  • How to make a plan private

    If you are looking to create a plan that can be joined by invitation only, you will want to set your plan to "private". By default, members are able to upgrade, downgrade, or join public plans from

  • How to create a multi-user license membership

    What is a multi-user license membership? Say you have a corporate client who wants their employees to have access to your membership. You don't want to charge each employee directly; instead, you

  • Can I charge my members an additional one-time fee?

    Yes! You can charge a one-time signup fee in your recurring payment or multiple payment plans. You can easily set this up when creating a plan. This is a way to charge extra money to cover costs you

  • How to set up a private podcast using Castos and Zapier

    Say you have a podcast, but you only want your members to get access to the feed after they join one of your Member Plans (and lose access if they cancel their plan). Normally this would be a pain

  • Email variables

    Notification Emails glossary Breakdown of all the notification emails, variables they contain, and required variables. Email Variables Required All Emails "site.name", "site.website",

  • How to get referral credit as a MemberSpace Partner

    Earn a commission by referring new customers to MemberSpace! IN THIS ARTICLE What is a MemberSpace Partner? Earn commission as a Partner How to get credit for referrals Legacy Affiliate Program What

  • Can I set up a private forum or community?

    Yes! We have a couple of different options for offering a private members-only community. MemberSpace offers a single sign-on integration with Circle, a popular community platform for discussions,

  • Can I customize my signup and login forms?

    Yes, you can customize both. Our "Look & Feel" section will allow you to change the color and style of both your login and signup forms. Signup Form You can also customize the wording and required

  • What to do if you forgot your password

    This guide is part of our Member Account FAQ series. If you forgot your password Open your login form and click Forgot password? Fill in the form and click Send me reset instructions. A notification

  • How to remove the coupon field from payment forms

    If you don't want to give members the option to use a coupon when joining any of your plans, you can easily remove the coupon field from your payment forms. Click Customize (in the left navigation)

  • How to edit the signup link in login form

    By default, your login form allows current members to log into their existing accounts, and it gives non-members the option to create an account and sign up for your membership. However, if you do

  • Which payment methods can my members use?

    With MemberSpace's Stripe integration, you can securely process payments from members using all major credit cards (Visa, Mastercard, American Express, etc.), while supporting various currencies.

  • How to delete plans

    Follow these steps to delete a plan. Go to Pricing in your left navigation and click Edit next to the plan you want to delete: Scroll down and click Delete this plan? > Delete plan now: Click OK in

  • Agency Accounts

    Agency accounts are exclusive to web design/development agencies and other professionals setting up a MemberSpace site on behalf of a client. While you may already have a MemberSpace account,