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217 articles found

• How to add a Member Link popup to Squarespace

  You can easily add a login form popup to your top navigation or within a specific page of your website. When members are logged in, the popup will appear as a "Your Account" link automatically so

• How do you manage failed payments?

  We'll always try to auto-recover your member's failed charges, abandoned signups, or cancelation attempts for you! When you have members paying you a recurring payment, sometimes the payment will

• Can I sell a monthly membership + add ons?

  Yes, you can. With MemberSpace, your members can purchase unlimited concurrent Member Plans, but they can only be subscribed to one recurring payment Member Plan at a time. To sell 'add ons', you

• How to fix 3rd party cookie login issues

  This guide is only for legacy V1 sites not current V2 sites. It is also part of our Member Account FAQ series. If you're having trouble logging in and see a message to "You must enable 3rd party

• What kind of support do you provide?

  We offer a couple of different methods of support. Email Support: Have a question outside of business hours? Contact us via the blue Help button (or email [email protected]), and we’ll get back

• How to add a Member Link popup to Carrd

  You can easily add a login form popup to your website. When members are logged in, the popup will automatically appear as a "Your Account" link so your members can change their email, view invoices,

• Member FAQ

  When using MemberSpace, inevitably your members will have some questions or potentially run into an issue. Below are simple FAQ docs that answer the most common questions you'll hear. Feel free to

• How to message members

  You must set up email white-labeling to use Member Messages. Easily communicate with your members by sending emails via Member Messages. Email all members across all plans, or segment by specific

• How to add a Member Link popup to WordPress

  You can easily add a login form popup to your top navigation or within a specific page of your website. When members are logged in, the popup will appear as a "Your Account" link automatically so

• How to pause a member's subscription

  We know that sometimes offering your members the option to pause a subscription can help to avoid cancellations. While we do not currently have a "pause membership" feature in MemberSpace, you can

• Can MemberSpace protect multiple pages of my website?

  With MemberSpace, you can have as many products (which include protected pages) as you want, and create as many plans as you need. To protect your pages/content, you'll simply create a product in

• (Legacy Feature) How to integrate Castos

  This integration is no longer being offered to new customers. Instead, we recommend you use Castos and Zapier to create a private podcast within your MemberSpace as explained in this guide. Say you

• How to integrate Circle (community forum)

  If you would like to have a place for your members to create threaded community discussions around various topics (like a Facebook Group or forum), Circle is a great modern tool to do that with. Your

• How to comply with Visa's trial subscription requirements

  As of April 18th, 2020 - Visa is requiring anyone processing subscriptions with a trial to comply with a new specific set of rules. Here is an overview of what they are requiring. MemberSpace makes

• Can my members have more than one recurring subscription?

  In MemberSpace, you can create 4 types of Member Plans: Free (no payment) One Time Payment (e.g. $100 once) Multiple Payment (e.g. 3 payments of $100) Recurring Payment (e.g. $100 every month

• How to add a Member Link popup to Showit

  You can easily add a login form popup to your top navigation or within a specific page of your website. When members are logged in, the popup will appear as a "Your Account" link automatically so

• How to make a plan private

  If you are looking to create a plan that can be joined by invitation only, you will want to set your plan to "private". By default, members are able to upgrade, downgrade, or join public plans from

• How to create a multi-user license membership

  What is a multi-user license membership? Say you have a corporate client who wants their employees to have access to your membership. You don't want to charge each employee directly; instead, you

• Can I charge my members an additional one-time fee?

  Yes! You can charge a one-time signup fee in your recurring payment or multiple payment plans. You can easily set this up when creating a plan. This is a way to charge extra money to cover costs you

• How to set up a private podcast using Castos and Zapier

  Say you have a podcast, but you only want your members to get access to the feed after they join one of your Member Plans (and lose access if they cancel their plan). Normally this would be a pain

• Email variables

  Notification Emails glossary Breakdown of all the notification emails, variables they contain, and required variables. Email Variables Required All Emails "site.name", "site.website",

• How to create a private community with Instagram

  A private community is a great way to facilitate communication with and among your members. Hosting your community on Instagram can be a convenient option for members who are already active on the

• How to get referral credit as a MemberSpace Partner

  What is a MemberSpace Partner? There are a few different opportunities to partner with MemberSpace: Agency partners Affiliate partners Technical partners Learn more about our MemberSpace Partner

• Can I set up a private forum or community?

  Yes! We have a couple of different options for offering a private members-only community. MemberSpace offers a single sign-on integration with Circle, a popular community platform for discussions,

• Can I customize my signup and login forms?

  Yes, you can customize both. Our "Look & Feel" section will allow you to change the color and style of both your login and signup forms. Signup Form You can also customize the wording and required

• What to do if you forgot your password

  This guide is part of our Member Account FAQ series. If you forgot your password Open your login form and click 'Forgot password?': Fill in the form and click 'Send me reset instructions' at the

• How to remove the coupon field from payment forms

  If you don't want to give members the option to use a coupon when joining any of your plans, you can easily remove the coupon field from your payment forms. Click Customize (in the left navigation)

• How to delete plans

  Follow these steps to delete a plan. Go to Pricing in your left navigation and click Edit next to the plan you want to delete: Scroll down and click Delete this plan? > Delete plan now: Click OK in

• Which payment methods can my members use?

  With MemberSpace's Stripe integration, you can securely process payments from members using all major credit cards (Visa, Mastercard, American Express, etc.), while supporting various currencies.

• Agency Accounts

  Agency accounts are exclusive to web design/development agencies and other professionals setting up a MemberSpace site on behalf of a client. While you may already have a MemberSpace account,

• How to manage in-person events with MemberSpace

  IN THIS ARTICLE Public events Member-only events When planning an in-person event, you can use MemberSpace to facilitate registration as well as manage and track attendees. Two popular types of

• How to connect multiple websites to your MemberSpace account

  You can easily add MemberSpace on more than one website! Whether you need it for multiple membership businesses you run or you're an agency with multiple clients who need MemberSpace, you can connect

• How to create a private community with Facebook Groups

  A private community is a great way to facilitate communication among your members. Hosting the community with Facebook Groups can be a convenient option for members who are already on Facebook.

• Connecting MemberSpace to Stripe

  IN THIS ARTICLE How to connect to Stripe Creating a plan Canceling a plan (or trial) New member signup Member payments and refunds Setting up coupons for members Creating manual charges in Stripe

• How to collect state or local taxes

  The article below is NOT tax advice. We strongly recommend you speak with an attorney and/or accountant to decide the best strategy for collecting and paying your taxes. Collecting taxes can be

• How to create a private community with LinkedIn Groups

  A private community is a great way to facilitate communication among your members. Hosting the community with LinkedIn Groups can be a convenient option for members who are already on LinkedIn. IN

• How to set up a private podcast using Transistor and Zapier

  If you'd like to create a private podcast for your membership, you can do so using Transistor and Zapier. Using Zapier will allow you to connect your membership site with your private podcast on

• How to add members to an email list in a GDPR-compliant way (via Zapier)

  If you want to simply add members to an email list and don't need them to opt in first, you can read this guide instead. Let's say, for example, you use an email marketing platform like Mailchimp to

• How to integrate Rewardful (affiliate functionality)

  Rewardful is a great option if you want to have affiliates for your membership business. We are recommending Rewardful through an affiliate link, which means we earn a commission if you choose to

• How to get Terms & Conditions consent in a GDPR-compliant way

  In order to have your members agree to your Terms & Conditions, Privacy Policy, or any other legal document, you'll need to create a custom signup field. Here are the steps to set this up: Talk with

• (Legacy Feature) How to integrate FirstPromoter

  This integration is no longer being offered to newer customers. Instead, we recommend you use our Rewardful integration for affiliate functionality. FirstPromoter is a powerful option if you want to

• How will my members manage their account?

  Each of your members will get access to a unique account panel. This customizable panel contains their profile, billing information, and plans they are on. If you have enabled the Member Menu on your

• How to add a Member Link popup to Wix

  You can easily add a login form popup to your top navigation or within a specific page of your website. When members are logged in, the popup will automatically appear as a "Your Account" link so

• How to create and use coupons

  IN THIS ARTICLE Creating coupons Recurring/multiple payment plans One time payment plans Setting coupon lengths Managing coupons Stripe and coupons How members apply coupons Creating Coupons To

• How to refund members

  If you need to refund either a full or partial charge for one of your members, you'll need to do that from within your Stripe account. Open a new tab in your browser and go to your Stripe Dashboard

• How to add tax to plans

  When creating your plans, you may want to add a tax e.g. VAT if you're in the EU. Or perhaps you simply want to add a fee of some kind on top of your pricing. The article below is NOT tax advice. We

• How to provide cancelation alternatives

  MemberSpace's cancelation alternatives feature allows you to provide options to your members before they actually cancel their Member Plan with you. By default, we give your members the ability to

• How to migrate customers to a new plan

  If you need to move multiple customers from one recurring plan to another (for example, if you are making a pricing update to a subscription offering), our Support team can help you with the

• How to create custom signup fields

  MemberSpace allows you to add custom fields to your signup form in order to collect more information that's relevant to your business. For example, you could ask what type of company your members

• What to do if you don't receive the password reset email

  This guide is part of our Admin FAQ series. If you or your member forgets your password, you can easily initiate a password reset. Troubleshooting password reset for your member If your member goes