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174 articles found

• How to manually approve members

  Some organizations want to individually approve each member before they can actually join a plan and get access to their products. Here's how you would set that up: In MemberSpace > click Customize >

• How can I change the pricing for my existing members?

  If you need to move customers from one recurring plan to another (for example, if you are making a pricing update to a subscription offering), our Support team can help you run a pricing migration.

• Member Menu

  The Member Menu is the easiest way to help your members seamlessly navigate your members-only content. IN THIS ARTICLE What is the Member Menu? How to use the Member Menu Disabling the Member Menu

• How to access your Dashboard

  The Dashboard displays metrics that allow you to better understand how your membership is performing. You can view total revenue, payments, membership activity, and product analytics. All of the data

• Organizing the new Member Menu

  If you've been using MemberSpace on your website before May 13, 2025, follow the steps in this guide to organize your content (previously products). This guide covers how to organize your existing

• Viewing member activity and data analytics

  With MemberSpace, you have access to detailed analytics on how your members interact with your content. To get a quick snapshot of your overall engagement, you can easily view what content your

• Is there any email verification during the signup process for members?

  Currently, MemberSpace does not offer email verification or 2-step authentication during the signup or login process. Email confirmation is solely required when updating the email address for an

• How to set up a personalized membership

  MemberSpace does not have official personalized membership functionality, but you can certainly repurpose our existing features (see below) to create a personalized membership experience. How to set

• How to create a paid members-only newsletter

  Tools like Substack are a popular option for folks who want to publish member-only content via a paid newsletter. A paid newsletter is an interesting business model that can free you from having to

• MemberSpace Demo

  MemberSpace makes it easy to sell your memberships and digital content from your own website. Simply install MemberSpace on your website (we integrate with most CMS platforms, like Squarespace,

• How to reverse a cancelation set for the end of a billing period

  Occasionally, members may inadvertently cancel their subscription or have a change of heart, desiring to maintain their membership without cancelling. It is possible to reverse these decisions,

• How to edit a connected site

  You can always edit the details of any connected website. In your MemberSpace account, find the website you want to edit and click Edit Site: You can edit the following details: Which platform your

• How to export member data

  You can easily export all of your members' data out of MemberSpace whenever you want! Before you export, you can also choose to filter your member list by plan status (e.g. paid, canceled, on trial,

• How to add a Member Link embed to Squarespace

  You can easily add a login form embed within a specific page of your website. When members are logged in, the embed will appear as a "Your Account" form automatically so your members can change their

• How to gift your membership

  MemberSpace does not have official gifting functionality, but you can certainly repurpose our existing features (see below) to create a gifting experience. How to create a gifting experience (manual)

• How to add a Member Link popup to Squarespace

  You can easily add a login form popup to your top navigation or within a specific page of your website. When members are logged in, the popup will appear as a "Your Account" link automatically so

• How do you manage failed payments?

  We'll always try to auto-recover your member's failed charges, abandoned signups, or cancelation attempts for you! When you have members paying you a recurring payment, sometimes the payment will

• Can I sell a monthly membership + add ons?

  Yes, you can. With MemberSpace, your members can purchase unlimited concurrent Member Plans, but they can only be subscribed to one recurring payment Member Plan at a time. To sell 'add ons', you

• What kind of support do you provide?

  We offer a couple of different methods of support. Email Support: Have a question outside of business hours? Contact us via the blue Help button (or email [email protected]), and we’ll get back

• How to add a Member Link popup to Carrd

  You can easily add a login form popup to your website. When members are logged in, the popup will automatically appear as a "Your Account" link so your members can change their email, view invoices,

• Customize the URL redirects

  With MemberSpace, you can choose the specific URL you want to send your customers to after signing up and logging in, depending on which of your plans they joined. You can also select a logout or

• How to create group memberships with MemberSpace

  MemberSpace makes it easy to set up group memberships, such as when a company purchases access and then provides it to their employees. This guide explains how to configure your group membership

• How to add a Member Link popup to WordPress

  You can easily add a login form popup to your top navigation or within a specific page of your website. When members are logged in, the popup will appear as a "Your Account" link automatically so

• How to message members

  You must set up email white-labeling to use Member Messages. Easily communicate with your members by sending emails via Member Messages. Email all members across all plans, or segment by specific

• How to test your member experience and plans

  Once you've created collections, created your plans, and added login and signup links to your website, it's generally a good idea to test your member experience to ensure a seamless flow. IN THIS

• How to pause memberships

  We know that sometimes offering your members the option to pause a subscription can help to avoid cancellations. While we do not currently have a "pause membership" feature in MemberSpace, you can

• Is it possible to bulk protect page URLs?

  Yes you can lock page URL's en masse (in bulk) with MemberSpace. Go to Content > +Add Content Select Lock Page Enter the page URL with a forward slash and asterisk: /newsletter/* Select which plans

• Circle (community forum)

  If you would like to have a place for your members to create threaded community discussions around various topics (like a Facebook Group or forum), Circle is a great modern tool to do that with. Your

• Can my members have more than one recurring subscription?

  Your members can only be subscribed to one recurring payment plan at one time. However, they can be on more than one multiple payment, one-time payment, and free plan in addition to a recurring

• How to add a Member Link popup to Showit

  You can easily add a login form popup to your top navigation or within a specific page of your website. When members are logged in, the popup will appear as a "Your Account" link automatically so

• How do I make my plans private?

  If you are looking to create a plan that can be joined by invitation only, you will want to set your plan to "private". By default, members are able to upgrade, downgrade, or join public plans from

• Can I charge my members an additional one-time fee?

  Yes! You can charge a one-time signup fee in your recurring payment or multiple payment plans. You can easily set this up when creating a plan. This is a way to charge extra money to cover costs you

• Email variables

  Notification Emails glossary Breakdown of all the notification emails, variables they contain, and required variables. Email Variables Required All Emails "site.name", "site.website",

• How to get referral credit as a MemberSpace Partner

  Earn a commission by referring new customers to MemberSpace! IN THIS ARTICLE What is a MemberSpace Partner? Earn commission as a Partner How to get credit for referrals Legacy Affiliate Program What

• Can I set up a private forum or community?

  Yes! We have a couple of different options for offering a private members-only community. MemberSpace offers a single sign-on integration with Circle, a popular community platform for discussions,

• Can I customize my signup and login forms?

  Yes, you can customize both. Our "Look & Feel" section will allow you to change the color and style of both your login and signup forms. Signup Form You can also customize the wording and required

• What to do if you forgot your password

  Open your login form and click Forgot password? Fill in the form and click Send me reset instructions. A notification with instructions will appear. Open the Password reset request email in your

• How to remove the coupon field from payment forms

  If you don't want to give members the option to use a coupon when joining any of your plans, you can easily remove the coupon field from your payment forms. Click Customize (in the left navigation)

• How to edit the signup link in login form

  By default, your login form allows current members to log into their existing accounts, and it gives non-members the option to create an account and sign up for your membership. However, if you do

• How to delete plans

  Follow these steps to delete a plan. Go to Pricing in your left navigation and click Edit next to the plan you want to delete: Scroll down and click Delete this plan? > Delete plan now: Click OK in

• Which payment methods can my members use?

  With MemberSpace's Stripe integration, you can securely process payments from members using all major credit cards (Visa, Mastercard, American Express, etc.), while supporting various currencies.

• Agency Accounts

  Agency accounts are exclusive to web design/development agencies and other professionals setting up a MemberSpace site on behalf of a client. While you may already have a MemberSpace account,

• Stripe (payment processing)

  IN THIS ARTICLE How to connect to Stripe Creating a plan Canceling a plan (or trial) New member signup Member payments and refunds Setting up coupons for members Creating manual charges in Stripe

• Pricing migration

  If you need to move customers from one recurring plan to another (for example, if you are making a pricing update to a subscription offering), our Support team can help you with the migration!

• How to collect state or local taxes

  The article below is NOT tax advice. We strongly recommend you speak with an attorney and/or accountant to decide the best strategy for collecting and paying your taxes. Collecting taxes can be

• How to add multiple websites to your MemberSpace account

  See pricing for connecting multiple sites. How to add an additional website In your MemberSpace account, click on Add a new site: Then, select a platform from the dropdown and fill in the form with

• Coupons

  IN THIS ARTICLE Creating coupons Recurring/multiple payment plans One time payment plans Setting coupon lengths Managing coupons Stripe and coupons How members apply coupons How to remove the coupon

• How to add members to an email list in a GDPR-compliant way (via Zapier)

  If you want to simply add members to an email list and don't need them to opt in first, you can read this guide instead. Let's say, for example, you use an email marketing platform like Mailchimp to

• Rewardful (affiliate functionality)

  Rewardful is a great option if you want to have affiliates for your membership business. We are recommending Rewardful through an affiliate link, which means we earn a commission if you choose to

• How to get Terms & Conditions consent in a GDPR-compliant way

  In order to have your members agree to your Terms & Conditions, Privacy Policy, or any other legal document, you'll need to create a custom signup field. Here are the steps to set this up: Talk with