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182 articles found

  • How to migrate customers to a new plan

    You need to be on a paid MemberSpace plan in order to access this feature. If you need to move multiple customers from one recurring plan to another (for example, if you are making a pricing update

  • How to add multiple websites to your MemberSpace account

    See pricing for connecting multiple sites. How to add an additional website In your MemberSpace account, click on Add a new site: Then, fill in the form with the details of the new website you want

  • How to collect state or local taxes

    The article below is NOT tax advice. We strongly recommend you speak with an attorney and/or accountant to decide the best strategy for collecting and paying your taxes. Collecting taxes can be

  • Connecting MemberSpace to Stripe

    IN THIS ARTICLE How to connect to Stripe Creating a plan Canceling a plan (or trial) New member signup Member payments and refunds Setting up coupons for members Creating manual charges in Stripe

  • How to set up a private podcast using Transistor and Zapier

    If you'd like to create a private podcast for your membership, you can do so using Transistor and Zapier. Using Zapier will allow you to connect your membership site with your private podcast on

  • How to add members to an email list in a GDPR-compliant way (via Zapier)

    If you want to simply add members to an email list and don't need them to opt in first, you can read this guide instead. Let's say, for example, you use an email marketing platform like Mailchimp to

  • How to integrate Rewardful (affiliate functionality)

    Rewardful is a great option if you want to have affiliates for your membership business. We are recommending Rewardful through an affiliate link, which means we earn a commission if you choose to

  • (Legacy Feature) How to integrate FirstPromoter

    This integration is no longer being offered to newer customers. Instead, we recommend you use our Rewardful integration for affiliate functionality. FirstPromoter is a powerful option if you want to

  • How to get Terms & Conditions consent in a GDPR-compliant way

    In order to have your members agree to your Terms & Conditions, Privacy Policy, or any other legal document, you'll need to create a custom signup field. Here are the steps to set this up: Talk with

  • How to add a Member Link popup to Wix

    You can easily add a login form popup to your top navigation or within a specific page of your website. When members are logged in, the popup will automatically appear as a "Your Account" link so

  • How will my members manage their account?

    Each of your members will get access to a unique account panel. This customizable panel contains their profile, billing information, and plans they are on. If you have enabled the Member Menu on your

  • How to create and use coupons

    IN THIS ARTICLE Creating coupons Recurring/multiple payment plans One time payment plans Setting coupon lengths Managing coupons Stripe and coupons How members apply coupons Creating Coupons To

  • How to refund members

    If you need to refund either a full or partial charge for one of your members, you'll need to do that from within your Stripe account. Open a new tab in your browser and go to your Stripe Dashboard

  • How to add tax to plans

    When creating your plans, you may want to add a tax e.g. VAT if you're in the EU. Or perhaps you simply want to add a fee of some kind on top of your pricing. The article below is NOT tax advice. We

  • How to provide cancelation alternatives

    MemberSpace's cancelation alternatives feature allows you to provide options to your members before they actually cancel their Member Plan with you. By default, we give your members the ability to

  • What to do if you don't receive the password reset email

    This guide is part of our Admin FAQ series. If you or your member forgets your password, you can easily initiate a password reset. Troubleshooting password reset for your member If your member goes

  • How to integrate Community Box (member directory)

    If you would like to have a member directory that dynamically updates whenever you gain/lose members via MemberSpace, Community Box is a great tool for that. You choose what information from your

  • How to automatically add members to an email list (via Zapier)

    If you want to add members to your email list in a GDPR-compliant way (i.e. after they opt in), please read this guide instead. Let's say, for example, you use an email marketing platform like

  • Migrating (and importing) to MemberSpace

    You must be on a paid MemberSpace plan in order to migrate members. Migration is not available while on our 14 day free trial. Migration to MemberSpace from another platform is a straightforward

  • How to create custom signup fields

    MemberSpace allows you to add custom fields to your signup form in order to collect more information that's relevant to your business. For example, you could ask what type of company your members

  • Recovering abandoned signups

    If a new customer creates an account but does not officially join one of your plans, we'll show them an abandoned signup popup on your website and send a short email series prompting them to finish

  • (Legacy Feature) How to setup Mailchimp integration

    This integration is no longer being offered to newer customers. Instead, we recommend you use our more robust and flexible Zapier integration to connect MemberSpace with Mailchimp. If you plan on

  • How to customize notification emails

    Notification emails are the various emails that MemberSpace sends out to your members on your behalf. The emails look like they are coming from you, but technically we are sending them. These emails

  • How to change the Look & Feel

    The "Look & Feel" section allows you to change the color and style of the various forms and modals your members see (e.g. login, signup, account, etc). In MemberSpace, click Customize > Look & Feel:

  • How to add a Member Link embed to Duda

    You can easily add a login form embed within a specific page of your website. When members are logged in, the embed will automatically appear as a "Your Account" form so your members can change their

  • How to add a Member Link embed to WordPress

    You can easily add a login form embed within a specific page of your website. When members are logged in, the embed will automatically appear as a "Your Account" form so your members can change their

  • How to manage multiple site admins

    By default, a MemberSpace customer who initially connected a website to their account is the "site owner." But say you have people on your team (or a client) who will need access to the MemberSpace

  • How to modify the invoices your members receive

    Here's an example of what the default invoice looks like that your members receive: MemberSpace automatically shows the member what they were charged (including any coupons and fees) and what billing

  • How to keep member email & profile updates in sync with 3rd parties (via Zapier)

    Let's say, for example, you use an email marketing platform like Mailchimp to inform your members about updates and additional services through a monthly newsletter. To add members to your list

  • How to limit concurrent logins

    With the ability to limit concurrent logins, you can easily determine the max number of people/devices that can be logged in to a single account using the same credentials at any given time. This

  • How to add a Member Link embed to Webflow

    You can easily add a login form embed within a specific page of your website. When members are logged in, the embed will automatically appear as a "Your Account" form so your members can change their

  • How to add a Member Link embed to Wix

    You can easily add a login form embed within a specific page of your website. When members are logged in, the embed will automatically appear as a "Your Account" form so your members can change their

  • How to add a Member Link embed to Weebly

    You can easily add a login form embed within a specific page of your website. When members are logged in, the embed will appear as a "Your Account" form automatically so your members can change their

  • How to add a Member Link embed to Carrd

    You can easily add a login form embed within a specific page of your website. When members are logged in, the embed will automatically appear as a "Your Account" form so your members can change their

  • How to add a Member Link popup to Weebly

    You can easily add a login form popup to your top navigation or within a specific page of your website. When members are logged in, the popup will appear as a "Your Account" link automatically so

  • How to add a Member Link popup to Duda

    You can easily add a login form popup to your top navigation or within a specific page of your website. When members are logged in, the popup will automatically appear as a "Your Account" link so

  • How to apply a coupon to a member in Stripe

    This guide does NOT cover how to create a new coupon within MemberSpace. Learn how to create a new coupon. Sometimes you'll run into a situation where you want a coupon added to a member's existing

  • How to reconnect your Stripe account

    If you happen to disconnect MemberSpace within your Stripe dashboard, we will no longer be able to interact with Stripe on your behalf. :( Here are the steps required to add us back as an authorized

  • How to add a Member Link embed to Showit

    You can easily add a login form embed within a specific page of your website. When members are logged in, the embed will appear as a "Your Account" form automatically so your members can change their

  • How to add a Member Link embed to Custom HTML websites

    You can easily add a login form embed within a specific page of your website. When members are logged in, the embed will appear as a "Your Account" form automatically so your members can change their

  • How to find your page URL in Webflow

    Make sure you are logged into your Webflow backend. Click the Pages icon on the left: Find the page you're trying to get the URL for, then click the gear icon to the right of the page name: The Slug

  • Can I invite my members manually?

    Yes! You can manually invite your members instead of having them sign up for a Member Plan on your website. When you manually invite members, they won’t have a link they can share with others. This

  • Changing your MemberSpace plan

    You can change your MemberSpace plan at any time from within your MemberSpace backend. Click Account on the left side of your MemberSpace backend. Click the Join new plan button under the "Plans"

  • Can I block people from rejoining my membership?

    Sometimes (in our experience, this will not happen to you very often), you will need to block a member from rejoining your membership. You can do this from your MemberSpace backend. All you need to

  • Can I choose where to redirect my customers after signup, login, and logout?

    Yes, with MemberSpace, you can choose the specific URL you want to send your customers to after signing up and logging, depending on which of your plans they joined. You can also select a logout or

  • How to find & protect page URLs in Notion

    You will NOT be protecting the actual Notion page URL since that URL will be publicly viewable. Instead, you'll be using pretty URLs for either a custom domain you own e.g. example.com/members or the

  • How to invite members

    IN THIS ARTICLE Manually invite members Send a signup link There are a few different ways to invite members to join your membership. The best option for you will depend on your plan setup as well as

  • How to manage a member account

    Site owners and administrators have full access to the member list and individual member account profiles. While updates to member plans and profiles can be made, we strongly recommended obtaining

  • How to add a Member Link popup to Notion

    You can easily add a login form popup to your top navigation or within a specific page of your website. When members are logged in, the popup will appear as a "Your Account" link automatically so

  • How to add a Member Link popup to Custom HTML websites

    You can easily add a login form popup to your top navigation or within a specific page of your website. When members are logged in, the popup will appear as a "Your Account" link automatically so