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181 articles found

  • Pricing your membership and content

    IN THIS ARTICLE Creating plans Plan links Organize plan display Private plans How to create a plan In your MemberSpace backend, go to Pricing > Create Plan: Next, choose which type of plan you'd like

  • How to get Terms & Conditions consent in a GDPR-compliant way

    In order to have your members agree to your Terms & Conditions, Privacy Policy, or any other legal document, you'll need to create a custom signup field. Here are the steps to set this up: Talk with

  • Member signup and login options

    There are several ways members can sign up, log in, and access member content from your website. Choose whichever combination works best for your membership — just be sure to offer at least one

  • How to navigate to your plan's content

    This guide is part of our Member Account FAQ series. Accessing your plan's content via the Member Menu If the website where you have your membership includes a Member Menu, follow the steps below to

  • How to refund members

    If you need to refund either a full or partial charge for one of your members, you'll need to do that from within your Stripe account. Open a new tab in your browser and go to your Stripe Dashboard

  • How to message members

    You must set up email white-labeling to use Member Messages. Easily communicate with your members by sending emails via Member Messages. Email all members across all plans, or segment by specific

  • How to invite members

    IN THIS ARTICLE Manually invite members Send a signup link Import existing members There are a few different ways to invite members to join your membership. The best option for you will depend on

  • How to drip out content access

    Dripping out content access allows you to control when content become available to members after they join a plan. How to setup drip access In MemberSpace > click Content > +Add Content or Edit an

  • How to pause memberships

    We know that sometimes offering your members the option to pause a subscription can help to avoid cancellations. While we do not currently have a "pause membership" feature in MemberSpace, you can

  • How to log out

    Unless you log out as described below, you will stay logged in for 30 days before being required to log in again. If you visit your site before the 30 days are up, the time starts over, and you won't

  • How to delete plans

    Follow these steps to delete a plan. Go to Pricing in your left navigation and click Edit next to the plan you want to delete: Scroll down and click Delete this plan? > Delete plan now: Click OK in

  • How to connect Stripe

    Connect to Stripe to get paid and securely take payments from your customers using all major credit cards (Visa, Mastercard, American Express, etc), Apple Pay and Google Pay. No Stripe account?

  • How to disable plans

    To disable a plan in MemberSpace, follow these steps: Log into your MemberSpace and select Pricing > Edit the desired plan Scroll down to find the Enable Plan toggle and switch the toggle off Click

  • Floating Member Button

    After installing MemberSpace on your website, a floating Member Button will appear on all pages of your website, providing members access to sign up, log in, manage their accounts, and view your

  • How to manually approve members

    Some organizations want to individually approve each member before they can actually join a plan and get access to their products. Here's how you would set that up: In MemberSpace > click Customize >

  • MemberSpace security and compliance

    All member login and billing details are secured using modern SSL encryption. For any pages and content you want to protect, we have three security options: Add Content in Member Menu (most secure)

  • How to create custom signup fields

    MemberSpace allows you to add custom fields to your signup form in order to collect more information that's relevant to your business. For example, you could ask what type of company your members

  • How to gift your membership

    MemberSpace does not have official gifting functionality, but you can certainly repurpose our existing features (see below) to create a gifting experience. How to create a gifting experience (manual)

  • How to join new plans

    This guide is part of our Member Account FAQ series. Open your Account Click the Join new plan button within the Plans sectionThe Join new plan button will only appear if there is an additional

  • How to recover abandoned signups

    If a new customer creates an account but does not officially join one of your plans, we'll show them an abandoned signup popup on your website and send a short email series prompting them to finish

  • How to provide cancelation alternatives

    MemberSpace's cancelation alternatives feature allows you to provide options to your members before they actually cancel their Member Plan with you. By default, we give your members the ability to

  • How to limit concurrent logins

    With the ability to limit concurrent logins, you can easily determine the max number of people/devices that can be logged in to a single account using the same credentials at any given time. This

  • How to remove MemberSpace branding

    By default, there will be subtle MemberSpace branding visible to members. Here is what the branding will look like at the bottom of any login or signup forms your members see. MemberSpace branding

  • How to customize notification emails

    Notification emails are the various emails that MemberSpace sends out to your members on your behalf. The emails look like they are coming from you, but technically we are sending them. These emails

  • How to access your Dashboard

    The Dashboard displays metrics that allow you to better understand how your membership is performing. You can view total revenue, payments, membership activity, and product analytics. All of the data

  • How to change your password

    This guide is part of our Member Account FAQ series. How to change your password Open your Account Click the 'Change your password' link under the 'Profile' section: Fill in the form and click Update

  • How to manage site admins

    By default, a MemberSpace customer who initially connected a website to their account is the "site owner." But say you have people on your team (or a client) who will need access to the MemberSpace

  • How to cancel your subscription

    Visit admin.memberspace.com and login On the left click Account Menu > Your Account Click View or cancel plans under Billing Click Cancel subscription under the plan you want to cancel. Choose from

  • Community Box (member directory)

    If you would like to have a member directory that dynamically updates whenever you gain/lose members via MemberSpace, Community Box is a great tool for that. You choose what information from your

  • How to edit your email address

    This guide is part of our Member Account FAQ series. Open your Account Click the 'Change your email' link under Profile: Fill in the form and click 'Update Email': You will see an email confirmation

  • How to install MemberSpace on WordPress

    There are two ways to install MemberSpace on your WordPress site. If you've already signed up for MemberSpace and started onboarding, continue with the following steps. If you have not yet created a

  • How to update your payment information

    This guide is part of our Member Account FAQ series. Open your Account Click Update payment method under the Billing section: Enter your new card information (or choose another payment method, e.g.

  • How to edit your profile information

    This guide is part of our Member Account FAQ series. Open your Account Click on 'Edit your profile' under the Profile section: Change any information you want then click 'Update Profile' at the

  • How to view your charge history

    This guide is part of our Member Account FAQ series. Open your Account Click the 'View charge history' link under the 'Billing' section:

  • How to install MemberSpace on Squarespace

    IN THIS ARTICLE Installing MemberSpace Locating the install code You'll need to be subscribed to Squarespace's Core plan or higher to install MemberSpace Installing MemberSpace on your site Copy the

  • How to install MemberSpace on Showit

    IN THIS ARTICLE Installing MemberSpace Locating the install code If you're an Agency setting up a site for a client, or if you're re-installing MemberSpace on a site you previously connected, you can

  • How to install MemberSpace on Framer

    IN THIS ARTICLE Installing MemberSpace Locating the install code Installing MemberSpace on your site Copy the install code from your MemberSpace backend:If you're an Agency setting up a site for a

  • How to install MemberSpace on Duda

    IN THIS ARTICLE Installing MemberSpace Locating the install code Installing MemberSpace on your site Copy the install code from your MemberSpace backend:If you're an Agency setting up a site for a

  • How to install MemberSpace on Wix

    IN THIS ARTICLE Installing MemberSpace Locating the install code Installing MemberSpace on your site Copy the install code from your MemberSpace backend: If you're an Agency setting up a site for a

  • How to install MemberSpace on Webflow

    IN THIS ARTICLE Installing MemberSpace Locating the install code Installing MemberSpace on your site Copy the install code from your MemberSpace backend:If you're an Agency setting up a site for a

  • How to install MemberSpace on Weebly

    IN THIS ARTICLE Installing MemberSpace Locating the install code Installing MemberSpace on your site If you are not using the original Weebly editor, you'll need to create a new Weebly account. Here

  • How to install MemberSpace on Carrd

    IN THIS ARTICLE Installing MemberSpace Locating the install code Installing MemberSpace on your site Copy the install code from your MemberSpace backend:If you're an Agency setting up a site for a

  • Can I connect a subdomain to my account?

    See pricing for connecting subdomains. Connecting a subsite to your MemberSpace account will allow members to use the same login credentials and membership account to log in on two separate sites—the

  • Organizing the new Member Menu

    If you've been using MemberSpace on your website before May 13, 2025, follow the steps in this guide to organize your content (previously products). This guide covers how to organize your existing

  • Can I sell a monthly membership + add ons?

    Yes, you can. With MemberSpace, your members can purchase unlimited concurrent Member Plans, but they can only be subscribed to one recurring payment Member Plan at a time. To sell 'add ons', you

  • How to remove the MemberSpace install code

    We do not recommend removing your install code unless you've canceled MemberSpace. Otherwise, the content protection and plan signup functionality will not work. Once you’ve canceled your MemberSpace

  • How to change the Look & Feel

    The "Look & Feel" section allows you to change the color and style of the various forms and modals your members see (e.g. login, signup, account, etc). In MemberSpace, click Customize > Look & Feel:

  • How to notify members about new content

    Whenever you create new content for your members, you generally want to tell them about it. :) The best way to notify members about new members-only content is via Member Messages. This feature

  • How to adjust payment renewal reminder emails

    Whenever you have members signed up for a recurring or multiple charge plan that has a payment interval of 3 months+ (e.g. annual plans), they will receive a payment renewal reminder email. You can

  • How to customize wording your members see

    Elevate your members' experience by personalizing the various wording they see, seamlessly aligning it with your unique brand identity. IN THIS ARTICLE Add custom wording What can't be customized